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Looking for examples of Confluence + Jira Service Management with KCS

Aprill Allen
Aprill Allen Jun 17, 2021

HI all,
I'm looking for a case study or examples with screen shots of a KCS-enabled Atlassian suite to provide as inspiration to other Jira SM users wanting to adopt the KCS method for managing knowledge. Also, can anyone confirm if KCS is happening behind the scenes of this community forum and what platform this forum runs on?

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Lua_Boschman__Comalatech_
Lua_Boschman__Comalatech_ Jun 18, 2021

Hi Aprill! We have an in-depth case study about a KCS knowledge base developed in Confluence by a public sector software company called Tyler Technologies. Perhaps it would be helpful.

Tyler Technologies' KCS manager @Libby Healy might also have some more insights to offer for your specific use case.

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Aprill Allen
Aprill Allen Jun 18, 2021

oh great! I know @Libby Healy so will definitely follow up. thanks!

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