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License expired after upgrade and we can't put in License Key

We upgraded Confluence to the latest version and the demo key expired.  We have a Confluence License key but I can't get to the screen to enter the key.  Our confluence site is at

If you have a new license, please enter it on this page and restart. I click on the page link and I get the following message.

Your confluence instance is already completely setup.

Return to Confluence.  I click on the Confluence link and it brings me back to the homepage.  How do I update the license?

1 comment

Minh_Tran Atlassian Team Jan 08, 2020

@Information Systems can you try again to update your license here at (use your admin account to authenticate)

and let me know what happens with it?

Turns out I needed to update a setting on the mysql server first to get the license dialog to show up and take the new license. Confluence is working now.

Minh_Tran Atlassian Team Jan 09, 2020

It is good to hear that @Information Systems 


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