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License expired after upgrade and we can't put in License Key

We upgraded Confluence to the latest version and the demo key expired.  We have a Confluence License key but I can't get to the screen to enter the key.  Our confluence site is at

If you have a new license, please enter it on this page and restart. I click on the page link and I get the following message.

Your confluence instance is already completely setup.

Return to Confluence.  I click on the Confluence link and it brings me back to the homepage.  How do I update the license?

1 comment

Minh Tran Atlassian Team Jan 08, 2020

@Information Systems can you try again to update your license here at (use your admin account to authenticate)

and let me know what happens with it?

Turns out I needed to update a setting on the mysql server first to get the license dialog to show up and take the new license. Confluence is working now.

Minh Tran Atlassian Team Jan 09, 2020

It is good to hear that @Information Systems 


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