Insert Gliffy or Draw.io or Lucidchart diagram not working

[Jeff Gray]

I am currently unable to add any kind of diagram to existing pages. This has occurred to 2 users on different pages. I click on the insert +, then select any of the draw tools. I briefly see a window appear, then it goes away.  Insert Link does work, so perhaps it's external add-ins that have a problem.

Running Chrome 57.0.2987.133 (64-bit) on Linux. I have disabled intrusive browser plugins like uBlock Origin for Confluence. Also confirmed not working in IE 11, Firefox 53, Opera 45 & Edge.

I see this error in Chrome console when trying to insert a drawing : Uncaught ReferenceError: connectHost is not defined

Full message log from insert:

d1ixbz5qgnvms3.cloudfront.net/satovicinity.atlassian.net/wiki/s/.../_/download/contextbatch/js/_super/batch.js?locale=en-GB:111 AJS's create element functionality has been deprecated since 5.9.0.
No alternative will be provided.
Use document.createElement() or jQuery.parseHTML(), or preferably use a templating library.
d1ixbz5qgnvms3.cloudfront.net/satovicinity.atlassian.net/wiki/s/.../_/download/contextbatch/js/_super/batch.js?locale=en-GB:111 AJS's create element functionality has been deprecated since 5.9.0.
No alternative will be provided.
Use document.createElement() or jQuery.parseHTML(), or preferably use a templating library.
com.atlassian.plugins.atlassian-connect-plugin:confluence-macro-v5.js?acjsFiveVersionEnabled=true:5 Uncaught ReferenceError: connectHost is not defined
at Object.openCustomEditor (com.atlassian.plugins.atlassian-connect-plugin:confluence-macro-v5.js?acjsFiveVersionEnabled=true:5)
at Object.opener (d1ixbz5qgnvms3.cloudfront.net/satovicinity.atlassian.net/wiki/s/…connect-plugin:macro-editor-resources-v5.js?acjsFiveVersionEnabled=true:20)
at Object.loadMacroInBrowser (d1ixbz5qgnvms3.cloudfront.net/satovicinity.atlassian.net/wiki/s/…uence.plugins.confluence-macro-browser:macro-browser-js.js?locale=en-GB:76)
at Object.successCallback [as success] (d1ixbz5qgnvms3.cloudfront.net/satovicinity.atlassian.net/wiki/s/…ence.plugins.confluence-macro-browser:macro-browser-js.js?locale=en-GB:124)
at d (d2uowa935fr33t.cloudfront.net/download/modules/jquery/1.7.2.1-confluence-custom-m04/jquery-min.js:1)
at Object.fireWith [as resolveWith] (d2uowa935fr33t.cloudfront.net/download/modules/jquery/1.7.2.1-confluence-custom-m04/jquery-min.js:1)
at r (d2uowa935fr33t.cloudfront.net/download/modules/jquery/1.7.2.1-confluence-custom-m04/jquery-min.js:3)
at XMLHttpRequest.r (d2uowa935fr33t.cloudfront.net/download/modules/jquery/1.7.2.1-confluence-custom-m04/jquery-min.js:3)

[David Benson _draw_io_]

I heard another report of this. Submit it to Atlassian support, it needs a reboot, or whatever it is they do. Please also report back what it is they do to save future readers some time.

[David Benson _draw_io_]

Did you get anywhere with support?

[Jeff Gray]

It took several days for the process to start & I'm still trying to get a resolution to this problem. It is stranger than I originally thought - sometimes I can create a diagram, and then 5 minutes later it doesn't work. Seems very flaky for us at the moment.

[Jeff Gray]

It has been verified by the support team as a bug CONFCLOUD-55668

[David Benson _draw_io_]

Thanks for letting us know. Wow, low prority...