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How do you organize global information that multiple teams touch?

We have several platforms that need documentation. We are an ecommerce company and use 3-4 platforms to accomplish order processing. I proposed that we have a space dedicated to each platform where each department can go in and create documentation based on their piece of the pie so to speak so that all documentation lives in one global space. 

Each department wants to keep the documentation within their own department spaces (marketing, software etc) so that to know how to work on certain aspects of each platform, you have to go to the department space to find the documentation. They've even proposed creating a dedicated space for each platform and then just creating a one page table of contents that links out to where every page is.

How do you all handle cross-departmental documentation needs like this?

1 comment

Hello Alicia,

The plan you have sounds pretty good already as to how to manage cross department documentation.

It will be best to start with creating user Groups, one group for each department, and putting all the users in that department into the respective groups.
This way, we can easily assign permission for the Spaces by assigning the group access to the Space.

We do not have to just stick with One Space for One department however, if a department is big, and they require another Space, you can create more, like "Marketing admin", or "Marketing Sales", etc.

Hope that helps.

Cheers,
Sattesh

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