Grant access to service account

[Reena Deb Barma]

Hi,

I have a requirement to grant wiki access to a service account. I tried to add it to Confluence-users group but getting error and not allowing me to perform this action.

[Raynard Rhodes]

What error are you getting? Are you the admin?

[Reena Deb Barma]

Hi RR,

I am getting this error.
The following error(s) occurred:
•Failed to modify group memberships. Check your server logs for more information.

[Raynard Rhodes]

Is the group local or being pulled through LDAP?

[Reena Deb Barma]

It's a AD account.

Directory : Active Directory Service Accounts

[Raynard Rhodes]

You have to add the user in AD and the update then the directory in Jira (or wait until it updates automatically)

[Reena Deb Barma]

This service account is already in AD.

[Raynard Rhodes]

Right, but you have to edit the membership so the user can be added to the group through AD.

I'm sure if you right-click the group in AD and check members you should be able to add it there. This is from memory but  this should work.

[Reena Deb Barma]

I need to add this user to "Confluence-User " group which is not in AD, hence if I edit the member of in AD for this service account, will not get this group there in list.

[Raynard Rhodes]

Whoops, I mis-read. What does your server log say?