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Collaborative editing not working Edited

Hi

I have upgraded to Confluence 6.4.0 and cannot edit pages in Collaborative mode. I get this message

This page is taking longer to load than usual. Give it a few moments, then try refreshing. Still having issues? Contact your Confluence admin.

and logs in the atlassian-synchrony.log file:

{"synchrony":{"message":"synchrony.middleware.memorize-response [info] request for static resource","cache-key":["0.0.0.0","/synchrony/resources/js/vendor/sockjs.min.js",null],"ns":"synchrony.middleware.memoize-response"}}

{"synchrony":{"message":"synchrony.middleware.memorize-response [info] request for static resource","cache-key":["0.0.0.0","/synchrony/resources/js/synchrony.min.js",null],"ns":"synchrony.middleware.memoize-response"}}

1 comment

Steven Behnke Community Leader Sep 28, 2017

Upgraded from what version? Did collaborative editing work before? The logs you provided have no relevant detail. Please provide portions of the atlassian-confluence.log instead.

We upgraded from Confluence 5.10.1

I also upgraded from 5.10 to 6.1 for both staging and production environments.  Collaborative editing works in staging, but not in production.  I compare the log files, the atlassian-synchrony.log, and the error seems to be in these 2 lines:

{"synchrony":{"message":"synchrony.sync.hub [warn] closing in-close-promise due to xform error","ns":"synchrony.sync.hub","level":"warn","throwable":"clojure.lang.ExceptionInfo: closed having pending chunks {:message \"closed having pending chunks\", :chunk-count 2}\n\tat clojure.core$ex_info.invoke(core.clj:4593)\n\tat ginga.core$throwable.invoke(core.cljc:311)\n\tat ginga.core$throw_map.invoke(core.cljc:316)\n\tat synchrony.data_buffer$assert_valid.invoke(data_buffer.clj:17)\n\tat synchrony.data_buffer$decoder$fn__21714.invoke(data_buffer.clj:61)\n\tat ginga.core$contextual_buffering_transducer$fn__6447$fn__6448.invoke(core.cljc:453)\n\tat clojure.core.async.impl.channels$chan$fn__389.invoke(channels.clj:295)\n\tat clojure.core.async.impl.channels.ManyToManyChannel.close_BANG_(channels.clj:256)\n\tat clojure.core.async$close_BANG_.invoke(async.clj:188)\n\tat clojure.core.async$pipe$fn__4656$state_machine__4460__auto____4657$fn__4659.invoke(async.clj:470)\n\tat clojure.core.async$pipe$fn__4656$state_machine__4460__auto____4657.invoke(async.clj:467)\n\tat clojure.core.async.impl.ioc_macros$run_state_machine.invoke(ioc_macros.clj:1012)\n\tat clojure.core.async.impl.ioc_macros$run_state_machine_wrapped.invoke(ioc_macros.clj:1016)\n\tat clojure.core.async.impl.ioc_macros$take_BANG_$fn__4476.invoke(ioc_macros.clj:1025)\n\tat clojure.core.async.impl.channels.ManyToManyChannel$fn__313$fn__314.invoke(channels.clj:95)\n\tat clojure.lang.AFn.run(AFn.java:22)\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)\n\tat java.lang.Thread.run(Thread.java:745)\n"},"message":"synchrony.sync.hub [warn] closing in-close-promise due to xform error"}


{"synchrony":{"message":"synchrony.http.entity-api [warn] Error in put-entity","entity":"/Synchrony-670f9d54-b238-3d11-ae8a-177723ff8625/confluence-14026356","ns":"synchrony.http.entity-api","level":"warn","throwable":"clojure.lang.ExceptionInfo: Request aborted {:level :warn}\n\tat clojure.core$ex_info.invoke(core.clj:4593)\n\tat synchrony.sync.connection$request_BANG_$fn__26921$state_machine__4460__auto____26922$fn__26924.invoke(connection.clj:56)\n\tat synchrony.sync.connection$request_BANG_$fn__26921$state_machine__4460__auto____26922.invoke(connection.clj:53)\n\tat ginga.async.take?(async.cljx:0)\n\tat synchrony.http.entity_api$content_reconciliation$fn__47975$state_machine__4460__auto____47976$fn__47978.invoke(entity_api.clj:489)\n\tat synchrony.http.entity_api$content_reconciliation$fn__47975$state_machine__4460__auto____47976.invoke(entity_api.clj:489)\n\tat ginga.async.take?(async.cljx:0)\n\tat synchrony.http.entity_api$put_revision_handler$fn__48231$state_machine__4460__auto____48232$fn__48234.invoke(entity_api.clj:549)\n\tat synchrony.http.entity_api$put_revision_handler$fn__48231$state_machine__4460__auto____48232.invoke(entity_api.clj:549)\n\tat clojure.core.async.impl.ioc_macros$run_state_machine.invoke(ioc_macros.clj:1012)\n\tat clojure.core.async.impl.ioc_macros$run_state_machine_wrapped.invoke(ioc_macros.clj:1016)\n\tat clojure.core.async.impl.ioc_macros$take_BANG_$fn__4476.invoke(ioc_macros.clj:1025)\n\tat clojure.core.async.impl.channels.ManyToManyChannel$fn__313$fn__314.invoke(channels.clj:95)\n\tat clojure.lang.AFn.run(AFn.java:22)\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)\n\tat java.lang.Thread.run(Thread.java:745)\nCaused by: clojure.lang.ExceptionInfo: in channel closed prematurely {}\n\tat clojure.core$ex_info.invoke(core.clj:4593)\n\tat ginga.core$raise.doInvoke(core.cljc:587)\n\tat clojure.lang.RestFn.invoke(RestFn.java:408)\n\tat ginga.async$expect_BANG_$fn__7003$state_machine__4460__auto____7004$fn__7006.invoke(async.cljc:224)\n\tat ginga.async$expect_BANG_$fn__7003$state_machine__4460__auto____7004.invoke(async.cljc:221)\n\tat clojure.core.async$ioc_alts_BANG_$fn__4614.invoke(async.clj:383)\n\tat clojure.core.async$do_alts$fn__4568$fn__4571.invoke(async.clj:252)\n\tat ginga.async.take?(async.cljx:0)\n\tat ginga.async$request_BANG_$fn__7104$state_machine__4460__auto____7105$fn__7107.invoke(async.cljc:245)\n\tat ginga.async$request_BANG_$fn__7104$state_machine__4460__auto____7105.invoke(async.cljc:245)\n\t... 8 more\n"},"message":"synchrony.http.entity-api [warn] Error in put-entity"}

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