so our company had Jira 7.X and Confluence 6.13 running for a long time now. We recently decided to upgrade Jira to the newest version, new license and all. We didn't feel a need to upgrade Confluence at the moment, though. So our Jira runs at 8.10 now. All self-hosted.
After the upgrade, some users, including mine, weren't able to login to C. anymore. Generic error message that just says something along 'Couldn't log you in, try again' (it's in German so I don't know the exact English message).
As we are quite a small company, I got access to an admin account for troubleshooting. I checked everything and found that the users seem to have been synced from Jira. Now we do have several customers that have access to our Jira, but not to C. at all. This is how it's meant to be.
Under user directories I found a "Jira Server" directory and the "Confluence Internal Directory" one. So I checked the users: The customers are only in the Jira Server directory, while our internal users additionally are members of the Confluence Internal Directory. Obviously, only these can login to C.
My user and also another employee's, however, is not a member of the latter anymore. I don't know why, nobody else knows, nobody actively removed me from there, and I can't add anyone to this directory again. I even tried disabling Jira user management/sync, but no luck.
Can anyone help me with this issue?
Thanks in advance.
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