You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
so our company had Jira 7.X and Confluence 6.13 running for a long time now. We recently decided to upgrade Jira to the newest version, new license and all. We didn't feel a need to upgrade Confluence at the moment, though. So our Jira runs at 8.10 now. All self-hosted.
After the upgrade, some users, including mine, weren't able to login to C. anymore. Generic error message that just says something along 'Couldn't log you in, try again' (it's in German so I don't know the exact English message).
As we are quite a small company, I got access to an admin account for troubleshooting. I checked everything and found that the users seem to have been synced from Jira. Now we do have several customers that have access to our Jira, but not to C. at all. This is how it's meant to be.
Under user directories I found a "Jira Server" directory and the "Confluence Internal Directory" one. So I checked the users: The customers are only in the Jira Server directory, while our internal users additionally are members of the Confluence Internal Directory. Obviously, only these can login to C.
My user and also another employee's, however, is not a member of the latter anymore. I don't know why, nobody else knows, nobody actively removed me from there, and I can't add anyone to this directory again. I even tried disabling Jira user management/sync, but no luck.
Can anyone help me with this issue?
Thanks in advance.
Hi, thank you very much for reaching out.
Try this. Change the password for the Application under User Directories in Jira, then use that same password on Confluence to get the sync back up and running.
Once it’s working, then we can see if users can log in. It may be that the Jira groups were applied in Confluence
OK unter user directories in Jira there is nothing but the "Jira Internal Directory". It says I can't change this one as long as I'm logged into it. Naturally, all users we have are logged in via this directory.
There is no password option here. If I click the edit button, I can only activate some layered-groups-function which I don't think I need.