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For me, it's the first time I'm admin for Confluence, but I'm a long time user of this platform.
Few days ago we decided to use Confluence in my company and I'm the one who's doing the admin work, in addition to Jira Service Desk for our support team.
My company has one single big team but running three projects.
When I started to create spaces, I followed the idea of each project will have a space, a knowledge base space for external clients for our Jira Service Desk, spaced based on relevance like UI/UX space and the company's space with office related stuff.
Where's the problem?
Each space has a different template, such as Documentation, Team, Software Development.
Only our customer-facing knowledge base space is a knowledge-base template.
In each space, there's a dedicated How-To page for relevant how-to articles for that space.
Now when I think of it, I should have created a 2nd internal knowledge base space and have all the how-to articles there and not in the other spaces.
Did I actually use Confluence incorrectly?
Do you do the same or do you use how-to articles in a dedicated KB space for internal use?