Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

Accidental upgrades to the new editing experience Edited

Avinoam Atlassian Team Mar 06, 2019

Hi team,

 

This is Avinoam from Confluence again. In previous posts I’ve been sharing the new features we’ve been adding to the Confluence Editor, but in the spirit of Open company no bulls**t, this post is about something different - an apology.

Our backend team had recently been working on database migrations in order to improve site performance. Unfortunately, as a result of this, our algorithm treated some of the migrated sites as ‘new’ and turned on the new editing experience for those sites (~0.5% of all sites), on all of their pages - without any advance notice.

Sudden changes like this, we know, can be incredibly disruptive and jarring. This is not how we release features, and our team swarmed on this to fix it as soon as we found out.

We’re also sending out emails and in-app notifications to everyone affected letting them know what happened, and giving them instructions on how they can convert their pages back to the old editing experience if they so wish.

You can find those instructions on our docs site, but if you need more information or have any other questions, we’re happy to answer them here.

We’re sorry, we messed up. Please let us know if there’s anything else we can do to help.

 

Regards,

Avinoam.

10 comments

Marty Atlassian Team Mar 06, 2019

One of the things I love about working for Atlassian is this kind of blog post.

It's open, honest and human.

Like sai likes this

Totally agree :)

Like Marty likes this

You got me scared for a second there! :) Let's work together to make new editing better than "old" one!. Count me in @Avinoam !

Like # people like this

In fact, I was really kin to using new experience. I will looking forward when it applied my site again <3 

Like # people like this

Did not work to correct the formatting when I followed the instructions to revert back to an old version and then revert back to the latest version..

Avinoam Atlassian Team Mar 07, 2019

I'm sorry to hear @Nina Lu ! I'll reach out via email ASAP.

Like Marty likes this

Hello @Avinoam ,

I just tried that for one of the documents and had "Something went wrong after loading the editor. Copy your unsaved changes and refresh the page to keep editing." appear. And could not do anything to move away from this error.

Thank you.

Like Marty likes this

Have tried to revert documents again which did not work. At the bottom, noticed it also said "Can't reach the server. Check your internet connection, and we'll keep trying to reconnect you." but I am connected to the internet with no issues to other pages.

Like Marty likes this
Avinoam Atlassian Team Mar 08, 2019

@Patricia Jee I've opened a support ticket on your behalf and already emailed it to you. You'll be contacted shortly to help resolve this!

Hi @Avinoam 

 

I had tried to revert this impact by doing the steps in : https://confluence.atlassian.com/confcloud/blog/2019/03/accidental-upgrade-to-the-new-editing-experience

 

but, when i tried to publish my documents like one of the steps.. i am getting nowhere. (i think there is error)

 

Can you help me to check it out?

Untitled.png

Avinoam Atlassian Team Mar 08, 2019

@Sadikin Halim I'll be reaching out to you via email asap to help get this resolved.

Hi @Avinoam could you reach me via email as well? I'm not sure with the reverting procedures and my concern is to keep the document safe. Thank you.

Avinoam Atlassian Team Mar 11, 2019

Absolutely @Edo Prawiratama ! 

I was very happy using the new version. The next day when it came back to the old one, I was really sad and tried hard to find the new update.

Please, the new version is much much nicer to use and to organize a page. I'm looking forward to the final version to be rolled out.

Keep up your good works!

Like Avinoam likes this
Avinoam Atlassian Team Mar 08, 2019

Thanks @Tran Ban Thien ! I'll reach out to you via email to follow up.

I perfectly agree with Tran.

Please tell me how to use the new experience version.

Thank you very much! :)

greetz,

Jan

Avinoam Atlassian Team Apr 29, 2019

@Jan Tenhaven will follow up via email shortly!

Avinoam Atlassian Team Mar 14, 2019

Hi all, let's talk?

We are also facing this issue. We currently set up new confluence site.

When we are trying to create a new page It's coming in Centered format.

No option to convert it to the old left-aligned view.

Avinoam Atlassian Team Jul 29, 2019

@Nitesh Tiwari you should have a toggle to the right of the breadcrumbs, just about the page title, inside the editor that will allow you to make the page full width an have all content left aligned.

Hello,

I suddenly got into this problem, the page I am working on have moved for left to right. there is no way to put it back.

It seems a lot of people have the same issue. Why don´t you just post the solution in clear, instead of giving links to pages that contain either nothing or too much information that is not use full.

 

Yo can not find anything at his lik¡nk: https://confluence.atlassian.com/confcloud/blog/2019/03/accidental-upgrade-to-the-new-editing-experience

any help?

 

thanks

Comment

Log in or Sign up to comment
TAGS
Community showcase
Posted in Confluence

What do you think is the most *delightful* Confluence feature? Comment for a prize!

- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...

342 views 23 8
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you