Showing results for聽
Search instead for聽
Did you mean:聽
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

ALL OF MY DATA IS GONE - 3 years of work 馃槶馃槶馃槶


All of my data from my account is gone. Can you please check?

We have hundreds of thousands of dollars worth of critical documentation and we can't access it!



1 comment

You will need to ask Atlassian support about this, over at

They will have a full backup, and may be able to re-instate your account immediately once they have uncovered what the problme is.  (Start by checking that your subscription has not lapsed in

I asked them about this, and they answer my messages but they're saying I need to upgrade my account in order to receive service. 

I'm so saddened to see that there's no genuine interest to help a customer who has paid them thousands of dollars in the past just because I can't afford that same plan today. 馃槶馃槶馃槶

So, you've not lost anything, you've chosen to discard it by not paying for the service any more.

You will need to pay for the service you've been getting, for a little longer, then Atlassian will restore your access to it.  Then if you want a copy of your data for when you stop the service again, you can create a backup and download it, or export the spaces you need and keep the downloads of those.

Like Calogero Kalos Bonasia likes this


Log in or Sign up to comment

Atlassian Community Events