Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

403 Error When Accessing Confluence Cloud Edited

My organization sent an email out to a large population yesterday that included links to articles on our public instance of Confluence Cloud. Many users are complaining that they are receiving 403 errors when they click on the links. If they clear their cache or switch browsers the link is viewable. Also, when I am logged in and go to the site, I often get a blank screen and have to clear my cache.

Shouldn't this just work? It makes it appear that something is wrong to the user, which is frustrating.

I contacted support and they mentioned that we are not the only customer bringing this to their attention. They also explained how caching works. Hopefully, all of our site visitors know how to inherently clear their caches. Or hopefully, this just gets fixed.

If you are experiencing this issue, I encourage you to vote for this suggestionCLOUD-10762: Redirect page to Altassian login or Confluence/Jira Home when hit to error.

Screen Shot 2019-12-05 at 4.21.08 PM.png



Log in or Sign up to comment
Community showcase
Published in Confluence

🏑 Atlympic Event: Confluence

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

356 views 14 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you