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If you don’t already have one, create an advisory board to establish standards, support the admins, and advocate for users.
Ideally, the board includes the following types of contributors:
An end user who understands how other users leverage the software.
This could be a technical or a non-technical user.
An application administrator who understands the software’s structure and capabilities.
A project manager, business analyst, or strategist who can help craft and implement effective processes.
A VP, application owner, or similar leader who's responsible for the application and its data.
And a wildcard member who can keep the group focused, communicate with other groups, and provide additional skills or expertise as needed.
The worst type of person to have on your board is someone with a narrow focus. Someone only interested in their specific problem won’t make decisions that benefit the software and user base as a whole. Be prepared to replace any board member who doesn't bring value to the team or negatively impacts its mission.
Also, not every member of the advisory board needs application administrative access! This access level should be carefully limited to a small group of people who genuinely care about the application and the work it supports.