China Confluence DC user webinar at the end of 2020

[#1]

At the end of 2020, Confluence DC users in China held a webinar and shared their experience. Here is the topics I shared.

Bio

I started using Atlassian products such as Jira and Confluence in 2012. I used to promote the system as a system administrator in 3 companies, including companies with 500 people, 2,000 people, and 40,000 people. The company currently employed has 8 years of experience in Confluence. In 2019, we upgraded from Confluence Server 5.10 to Confluence DC 6.15.

Background

• Confluence is currently used as a knowledge management and corporate office collaboration tool. We do not use Jira or other Atlassian products;
• We did not purchase any plugins;
• Do some integration with the company's internal system (web search, information security, HR system, etc.).

Usage

• Among the users of the whole system, the R&D team accounts for less than 20%, and more of them are business, operation, and functional teams;
• Approximately 30,000 people use Confluence every month, and the total number of page views within one year of the launch of the DC version reached 20 million;
• There are about 300,000 page updates every month, and about 80,000 pages and attachments are added.

Feedback

• The system administrator has created an independent space in Confluence to collect user feedback and answer user questions;
• In the annual satisfaction survey, the NPS of the system was 55%. For every 10 users who participated in the survey, 7 people scored 9 points or 10 points;
• The built-in MarkDown function in Confluence is the most unsatisfactory function reported by users.

Experience

• In addition to the official operation guide, we provide users with common problems and solutions in both Chinese and English, and record operation videos;
• Find the company's highest demand for Confluence at the system level (we expect stability, high availability, without too many plugins and extensions, and future upgrades will be more convenient);
• The attachment size is limited to 50MB, and the user explains that Confluence is not a storage tool;
• Archive the abandoned space regularly, refer to Clean up your Confluence instance
  
• Occasionally a single node restarts in turn, once every 1 to 2 months, the page opening speed will be significantly improved;
• The system administrator cannot support all more than 30,000 users. Do a good job in the authorization and training of the space administrator, and the space administrator should maintain their own territory.

Tips

• Data Center loyalty discounts

• Data Center Roadmap

• How to disable attachment downloads
• How to hide elements in Confluence using CSS or JavaScript
• How to skip the onboarding page (welcome.action) for new users in Confluence
• Confluence in-app notifications and tasks API
• How to put an iFrame into Confluence
• Finding Unused Spaces or Pages
• Functional differences in Confluence Cloud

[Vero Rivas]

Hi @Ollie Guan 

  Great article and many thansk for sharing & summary.

Cheers

[Lei Wang]

Nice blog @Ollie Guan , thanks for sharing! 

[Alyssa Warren]

Hi @Ollie Guan ,

This is an awesome write-up -thanks for sharing! 

This stat you shared is really interesting as we see tend to see the opposite where R&D are heavier users of Atlassian tools and then business teams. I'm guessing that's because in those situations we see R&D using Jira first and then other tools like Confluence spreading whereas in this case you all started with Confluence. 30,000 users a month - very impressive!

It seems like the situation you have landed on is working as is, but I am curious about what's next: Do you have any plans to use Confluence to support other use cases or to try a different Atlassian tool? Is there interest in having R&D use Confluence?