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China Confluence DC user webinar at the end of 2020

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At the end of 2020, Confluence DC users in China held a webinar and shared their experience. Here is the topics I shared.

Bio

I started using Atlassian products such as Jira and Confluence in 2012. I used to promote the system as a system administrator in 3 companies, including companies with 500 people, 2,000 people, and 40,000 people. The company currently employed has 8 years of experience in Confluence. In 2019, we upgraded from Confluence Server 5.10 to Confluence DC 6.15.

 

Background

  • Confluence is currently used as a knowledge management and corporate office collaboration tool. We do not use Jira or other Atlassian products;
  • We did not purchase any plugins;
  • Do some integration with the company's internal system (web search, information security, HR system, etc.).

 

Usage

  • Among the users of the whole system, the R&D team accounts for less than 20%, and more of them are business, operation, and functional teams;
  • Approximately 30,000 people use Confluence every month, and the total number of page views within one year of the launch of the DC version reached 20 million;
  • There are about 300,000 page updates every month, and about 80,000 pages and attachments are added.

 

Feedback

  • The system administrator has created an independent space in Confluence to collect user feedback and answer user questions;
  • In the annual satisfaction survey, the NPS of the system was 55%. For every 10 users who participated in the survey, 7 people scored 9 points or 10 points;
  • The built-in MarkDown function in Confluence is the most unsatisfactory function reported by users.

 

Experience

  • In addition to the official operation guide, we provide users with common problems and solutions in both Chinese and English, and record operation videos;
  • Find the company's highest demand for Confluence at the system level (we expect stability, high availability, without too many plugins and extensions, and future upgrades will be more convenient);
  • The attachment size is limited to 50MB, and the user explains that Confluence is not a storage tool;
  • Archive the abandoned space regularly, refer to Clean up your Confluence instance
  • Occasionally a single node restarts in turn, once every 1 to 2 months, the page opening speed will be significantly improved;
  • The system administrator cannot support all more than 30,000 users. Do a good job in the authorization and training of the space administrator, and the space administrator should maintain their own territory.

 

Tips

3 comments

Vero Rivas Community Leader Jan 13, 2021

Hi @Ollie Guan_携程 

  Great article and many thansk for sharing & summary.

Cheers

Like Ollie Guan_携程 likes this
Lei Wang Atlassian Team Jan 14, 2021

Nice blog @Ollie Guan_携程 , thanks for sharing! 

Like Ollie Guan_携程 likes this

Hi @Ollie Guan_携程 ,

 

This is an awesome write-up -thanks for sharing! 

This stat you shared is really interesting as we see tend to see the opposite where R&D are heavier users of Atlassian tools and then business teams. I'm guessing that's because in those situations we see R&D using Jira first and then other tools like Confluence spreading whereas in this case you all started with Confluence. 30,000 users a month - very impressive!

It seems like the situation you have landed on is working as is, but I am curious about what's next: Do you have any plans to use Confluence to support other use cases or to try a different Atlassian tool? Is there interest in having R&D use Confluence? 

Like Ollie Guan_携程 likes this

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