Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


A site or Organisation admin has left my organisation! How do I assign a new admin?

Sometimes we don't have much notice of a colleague leaving the organisation and in those times we may be in a scramble to get access to systems and tools that a colleague managed.

In the case of Atlassian products, you may find that you are without a Site and Org admin and you need to rectify this.

One way to grant more people Org Admin rights, in this case, would be to gain access to the email account of the old Org/Site Admin and use that account to log into Atlassian and grant the appropriate people admin access.

Further, it is always best practice to revoke the old org admin rights and nominate backup org admins to mitigate this issue from reoccurring.

Below are the steps to regain control of your Atlassian Organisation:

  1. Contact your IT department to temporarily re-activate and grant you access to the email account of the Org admin.
  2. Once you have access to that email account, navigate to and input the email address. This will trigger the reset password process.
  3. Once the password is reset you can log in by navigating to and using the old admin's account and the new password you set in step 2.
  4. You can then follow the steps in Give user admin access and assign the appropriate users the admin roles.
  5. Remove the old admin access > Removing an Org admin access

1 comment

Abhay Gupta
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Dec 14, 2022

Thank you for this article, @Elelta D 👍


Log in or Sign up to comment
AUG Leaders

Atlassian Community Events