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The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
It’s official! We now have 5 NEW Confluence templates for ITSM teams. We are growing our support of ITSM teams and workflows. With the launch of Jira Service Management, Confluence will continue to remove roadblocks for high-velocity teams by allowing you to create, share, and collaborate on incidents and requests faster. These templates will fit right into your most frequently performed tasks to guarantee your whole team is in the loop and on track.
1. ITSM change management template
This template will help you describe and track change management plans. Update the template throughout the change management process to keep your team in sync.
2. ITSM known errors template
Use this template to document solutions and update status information about known errors. Your team will quickly know how to respond to known errors, so they can keep systems operating smoothly.
3. ITSM post incident review template
As IT systems grow in scale and complexity, system failures and incidents become inevitable. Prepare ahead of time with our ITSM post incident review template to help your team discover an incident’s causes and prevent it from recurring.
4. ITSM runbook template
Save your team time by using this template to document the procedures for recurring ITSM alerts and outages. Your ITSM team will be able to respond to system alerts quickly and efficiently with all the information they need to be organized in a single resource.
5. ITSM weekly major incident report template
Incidents are a natural consequence of developing and updating systems to meet time-sensitive business needs. This template will help you regularly track the status of incidents and update your team on how they’re being resolved.
If you have any questions or feedback for us, please share it in the comments here.
Product Marketing Manager