I am trying to create a confluence demo for my company using the free version of Confluence Cloud. However, I am not able to get the @mention to work. Whenever I type @my_username, the search box does not appear to select a user. Since this is Confluence Cloud, there is no rebuilding index option. I made sure that "Disable auto-formatting" and "Disable auto complete" is unchecked in my editor setting. I waited for 1 day but the issue is not resolved. The confluence cloud version is Confluence 1000.0.0-949df984f929.
Any other idea I should try?
Hello, @Hanson Lee.
I'll be happy to help you fix this issue on your site. Could you tell me, are you able to mention any users at all, or just not your specific username?
Secondly, is this using the new editor or the legacy editor? Is anyone else having the same issue?
I only have myself as a user at this moment to set things up, so there is just one user. I don't know if this is the new editor or not. I only just registered on Confluence Cloud last week, so I suppose it is the new one and not the legacy one. I have previous experience using the local version of Confluence before.
Hope the information helps.
I see that you were able to resolve your issue by restarting your browser; glad to hear it!
I know that it has been a while, but I just wanted to add the update on this, in case other users were having the same issue.
Take care, and have a pleasant rest of your week.
Hi Atlassian Community, My name is DJ Chung, and I’m a Product Manager on the Confluence Cloud team. Today, I’m excited to share a new and improved version of Home. The new Home helps you ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events