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I think you've filed a support ticket with us, correct?
You started typing /draw in page edit mode and nothing appeared?
There was an issue in Confluence Cloud where plugins took some time to appear, I wonder if that is back, https://jira.atlassian.com/browse/CONFCLOUD-58280
You could try uninstalling and re-installing. If that still doesn't work please contact Atlassian support.
Note that no draw.io functionality is executed during installation, control over the installation is entirely at Atlassian's side.