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Why isn't the XML-parsing error in Page Properties Report fixed already?

Under certain circumstances this error is appearing in the results of a Page Properties Report:

  • Error: [com.ctc.wstx.exc.WstxLazyException] Unexpected character ' ' (code 32) (missing name?) at [row,col {unknown-source}]: [x,y]

...which is very like, but not identical to, the bug reported as resolved a few years ago in

The reproducible steps i have here related to how an academic publication is being referenced --- when it's done in the correct format, it says something like this:

  • Disney, M. & Harrow, G. (2016) Echo's Bones — a story to make people shudder, etc, etc, etc.

...the offending/triggering character sequence is, in this instance, period-space-ampersand, ". &", which, when i remove, renders the remaining text faithfully in the Page Properties Report.

However, i need the publication format to be correct both when people see it on the underlying page and also in the rendered Page Properties Report.

What's the issue with ". &", and are there similar constructions that also trigger this error, and what remedies and/or product fixes are in the pipeline to address this?






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Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 13, 2020

Hi Jeff,

Thank you for raising this with us. It looks like it could be a new bug. Could you please raise a ticket with our Support Team, so we can have a look at your error logs and create a new bug if needed?

Thank you for your help!



Thanks Shannon, that's done now, and the support-ticket reference is JST-550845.

Like Shannon S likes this
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 14, 2020

Thanks, Jeff.

I've left a comment on there for Suba, but I'll be watching the case so we can get this thread updated once it's resolved.

Thank you again and take care,


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