Help please

[Андрей Новиченко]

Hello 👋 

can you help me please?

import backup failed 

you have no email no phone number

what a great service 

[Nic Brough -Adaptavist-]

The message is pretty clear - your server can't reach the network.

It's nothing to do with Confluence at this point - you need to fix your network settings so that it can reach the email server.

[Abhishek Singh]

I checked all the setting and is working properly through cmd. telnet is working fine and mail is going through cmd.

[Nic Brough -Adaptavist-]

Then you have something blocking just Confluence's outgoing network connection

[Abhishek Singh]

@Nic Brough [Adaptavist] can you help me on this ? I am unable to find the solution.

thanks

[Nic Brough -Adaptavist-]

I really can't tell you any more - there is something wrong with the route between the Confluence server and the email server.  It's not a Confluence issue, the error says "Network is unreachable".  You need to fix that, and I can't do network diagnosis for you.

[Abhishek Singh]

its ok. thanks