You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
We invite users who are external to our company to view our Confluence Content.
Most of the time it works perfectly.
Some users, however, When they try and log in it says:
Try a different account
<email> doesnt have access to confluence on <site>
If they click the Log in to another account, put the exact same information in, it will log them in fine.
Can anyone give me some idea why this would be?
Not exactly sure, but I would guess that these users already have an Atlassian account registered with their email. By clicking "Log into another account", they log in with their existing account.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.