Have a user who has been deactivated for a while, recently re-activated and using Confluence fine but other users cannot tag them. This is using Confluence Cloud so can not re-index the DB, which seems to be the answer to the problem on the server instance
Hi
I too experienced this (on Cloud).
Contact Atlassian support. They had to do a re-index in the background to fix my user.
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Ciao @Ian Margetts
this is a bug that happened in the past ( https://jira.atlassian.com/browse/CONFCLOUD-65795 ) . Try to disable and enable Confluence application access for the user you cannot @mention.
Hope this helps,
Fabio
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I had similiar problem while ago. Just the user change the username or change password. That helped me a lot.
Have a nice year!
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