Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,555,884
Community Members
 
Community Events
184
Community Groups

Unable to tag someone

Ian Margetts
Ian Margetts Jan 04, 2021

Have a user who has been deactivated for a while, recently re-activated and using Confluence fine but other users cannot tag them. This is using Confluence Cloud so can not re-index the DB, which seems to be the answer to the problem on the server instance

Answer
Watch
Like Be the first to like this
1037 views

3 answers

1 accepted

1 vote
Answer accepted
Curt Holley
Curt Holley
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Jan 10, 2021

Hi

I too experienced this (on Cloud). 

Contact Atlassian support. They had to do a re-index in the background to fix my user.

View More Comments
Ian Margetts
Ian Margetts Jan 11, 2021

That was the final solution for me as well 

Like
Reply
0 votes
Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Jan 04, 2021

Ciao @Ian Margetts

this is a bug that happened in the past ( https://jira.atlassian.com/browse/CONFCLOUD-65795 ) . Try to disable and enable Confluence application access for the user you cannot @mention.

Hope this helps,

Fabio

View More Comments
Ian Margetts
Ian Margetts Jan 04, 2021

Thanks @Fabio Racobaldo _Herzum_ - tried that but doesn't help so will need to keep looking

Like
Reply
0 votes
Spasoje Jesic
Spasoje Jesic Jan 04, 2021

I had similiar problem while ago. Just the user change the username or change password. That helped me a lot. 

Have a nice year!

Reply

Suggest an answer

Log in or Sign up to answer
Confluence Cloud
Confluence Cloud
TAGS
AUG Leaders

Atlassian Community Events

See all events