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Too slow response shies away my colleagues to use Confluence

With my lead and proposal, Our company acquired a confluence cloud license. Every software has a learning curve and people generally do not easily join the new software club. But our confluence instance is soo much slow that people just left the platform. It is not because of our network or our computers, since we are a mobile company, our people travel a lot, create their instances from different cities and they all use different computers (windows, mac) so it has to be about your cloud service. 

We need help and this is the traceroute output:

traceroute: Warning: clockandwise.atlassian.net has multiple addresses; using 18.184.99.128

traceroute to clockandwise.atlassian.net (18.184.99.128), 64 hops max, 52 byte packets

 1  192.168.0.1 (192.168.0.1)  1.843 ms  1.418 ms  1.120 ms

 2  * * *

 3  * * *

 4  172.25.60.1 (172.25.60.1)  11.434 ms  14.119 ms  11.430 ms

 5  212.156.66.77.static.turktelekom.com.tr (212.156.66.77)  10.691 ms  11.874 ms  9.347 ms

 6  06-ulus-xrs-t2-2---06-ulus-t3-8.statik.turktelekom.com.tr (195.175.172.107)  10.484 ms  9.362 ms  10.143 ms

 7  06-ebgp-ulus-sr12e-k---06-ulus-xrs-t2-2.statik.turktelekom.com.tr (81.212.217.121)  10.127 ms  10.442 ms  11.704 ms

 8  306-mil-col-2---06-ebgp-ulus-sr12e-k.statik.turktelekom.com.tr (212.156.141.118)  56.331 ms

    306-mil-col-2---06-ebgp-ulus-sr12e-k.statik.turktelekom.com.tr (212.156.141.86)  51.990 ms

    306-mil-col-2---06-ebgp-ulus-sr12e-k.statik.turktelekom.com.tr (212.156.141.116)  57.744 ms

 9  81.25.202.213 (81.25.202.213)  61.506 ms

    81.25.202.205 (81.25.202.205)  57.360 ms

    81.25.202.213 (81.25.202.213)  63.755 ms

10  ae-13.r25.frnkge08.de.bb.gin.ntt.net (129.250.3.183)  66.168 ms  66.214 ms  65.752 ms

11  ae-2.r01.frnkge13.de.bb.gin.ntt.net (129.250.2.101)  64.932 ms  61.526 ms  65.892 ms

12  213.198.87.206 (213.198.87.206)  67.984 ms  67.296 ms

    213.198.87.214 (213.198.87.214)  64.559 ms

13  52.93.111.2 (52.93.111.2)  65.344 ms

    52.93.111.28 (52.93.111.28)  62.568 ms

    52.93.111.16 (52.93.111.16)  68.566 ms

14  52.93.111.180 (52.93.111.180)  66.929 ms  62.302 ms

    52.93.111.148 (52.93.111.148)  62.419 ms

15  52.93.111.173 (52.93.111.173)  61.544 ms

    52.93.111.157 (52.93.111.157)  64.766 ms

    52.93.111.165 (52.93.111.165)  60.629 ms

16  54.239.107.71 (54.239.107.71)  66.273 ms

    54.239.107.181 (54.239.107.181)  64.651 ms

    54.239.107.159 (54.239.107.159)  61.820 ms

17  54.239.5.170 (54.239.5.170)  63.907 ms

    54.239.5.132 (54.239.5.132)  70.444 ms

    52.93.23.122 (52.93.23.122)  85.675 ms

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1 answer

0 votes
Shannon Atlassian Team Dec 30, 2019

Hello @Melih Çalıkoğlu,

Thank you for reporting this. Kindly raise this issue with the Cloud Support Team so we can have a look at your site and help to determine the cause for the performance issues.

Thank you, and let me know if you run into any issues.

Regards,

Shannon 

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