VERY frustrated with Atlassian (non) support with cloud migration! Please help!

[Beth Brown]

My company is currently using the starter server license for our external support center. We want to try the cloud migration, and we were told at first that we could have a free trial period. We had a meeting over zoom where we asked questions and were getting ready to initiate the trial. When we tried to start the migration trial, we got an error message. I reached out to Atlassian support (screenshots below) and were then told that since we have a starter license, we don't actually qualify for a migration trial. I asked how we can purchase a license and was basically told "I can't help you." (Note: we do have a Confluence Cloud license as well that we use for internal documentation). 

So, first, has anyone else had experiences like this with Atlassian support? 

Second, is there anyone using Confluence Cloud for a customer support center/knowledge base? Should we even bother trying to migrate, or look for a different content management system? 

[Nic Brough -Adaptavist-]

No.  The whole point of having a page history is that it captures edits.