Users we invite dont have access, but then they do!

[Sonja Altmann]

We invite users who are external to our company to view our Confluence Content.

Most of the time it works perfectly. 

Some users, however, When they try and log in it says:
Try a different account

<email> doesnt have access to confluence on <site>

If they click the Log in to another account, put the exact same information in, it will log them in fine.

Can anyone give me some idea why this would be?

Cheers

Sonja

[Timothy]

You don't get that functionality in Confluence Cloud.

[William Zanchet [Atlassian]]

Hello there,

You can open a support ticket in our https://support.atlassian.com that way our Cloud team should be able to help you with it, as they hold the system administrators right.

Cheers,
WZ

[Robert Massaioli (Atlassian)]

They will not help with this request. It is in the list of restricted functions for cloud. Sorry about that.

[Laetitia H.]

Thank you for your reply. So how can I customize the CSS of our Confluence? Does it mean that it is not possible to customize the look and feel of Confluence with a cloud instance? Many thanks again for your help. Cheers, Laetitia

[Timothy]

bq. So how can I customize the CSS of our Confluence? bq. eDoes it mean that it is not possible to customize the look and feel of Confluence with a cloud instance? You can't.

[Laetitia H.]

Ok, thank you for clarifying. so basically, if I want this functionality I need to set up Confluence on my server, correct? Is there a way to customize the look and feel by creating a plug in for a cloud instance?

[Robert Massaioli (Atlassian)]

There is no way to do it as a plugin in Cloud. But you can have some minor theming functionality as an regular admin user of Confluence: https://confluence.atlassian.com/display/DOC/Change+the+Look+and+Feel+of+a+Space