Unable to login Confluence server 6.8.2 after migrate from cloud

[rila@p33.org]

I installed the Сonfluence and restored him with backup created on the Сonfluence cloud. After that, I could not login with administrator account. I used the recovery_admin account to access the system and reset the administrator password. But there are still about 500 users of Confluence Cloud that can not be logged.
In the confluence database (Postgres), the table cwd_user stored logins, but credential field is empty. The credential field is filled only for administrator account, which I restored.

How to correctly export the user database from Сonfluence cloud and import it into the Сonfluence server to save all passwords?

[Marcus Silveira]

It seems the user may not have the necessary permissions to access the application as Andris mentioned.

Check the list of groups associated to your user and verify if he's a member of any of the groups associated to the "Can Use" Global permission

If he's a member, then the user directory added to Confluence is not able to see that user in your LDAP server. If that is the case, try opening a ticket at support.atlassian.comso we can help you with the configuration.

Hope this helps

[William Crighton [CCC]]

You say 'Confluence users from the internal directory to an internal directory with LDAP' - I guess you mean 'external directory with LDAP'? This sounds like something best handled by Atlassian support - for any help, anywhere, you'd have to provide confluence versions, DAP provider/version, among other things.

Have you tried any of the suggestions listed here?

• Migrating to LDAP

[krishk]

Try manually synchronizing the new directory.

[Luciano Fagundes]

Have you tried to disable the old directory besides changing the order to see how it goes?

[Andris Grinbergs]

Check if that user is in group which have global permission "Can Use".