Suggestions required for organizing all projects running under a department

[Deleted user]

Dear all,

In our department we have 100s of projects executed every year. Currently we are organizing the projects in this way (please find the inserted message). 

1. On a top level, all projects are arranged year wise

2. Second Level - If we drill down any particular year, each sub-entities within the department

3. Third level - Individual projects with the sub-entity of the department

4. Final level - various items like project description, requirements, Milestones etc 

What is the problem?

Our main problem is the way we organize the documentation -   knowledge and documentation management. Hence the information that is hidden within the project are literally "hidden" and the knowledge is not known to anyone outside (unless and until we manually search for it using the search feature).

My question to the community:

1. I just want to know whether any tags that can be attached to each and every article or document page that will make the search process even more easier (like the tags in Stackoverflow)

2. Is there any  best practices to arrange all the projects within a department which will help me to adopt.

Please let me know if you have any further questions.

Thank you. 

[crochaju]

Hey Massimo,

have a try

Assign an agent to a service desk project

Project administrators, i.e. service desk administrators, can assign agents to their individual service desks as needed. 

You can do this in one of the following ways:

• In a service desk project, go to People > Agents. 
  
  • To assign an agent to the service desk, select Add an agent \. 
• If you are a JIRA administrator or system administrator: In the header, go to Service Desk > Manage agents. Find the agent in the allocated agent list and select Assign service desks. 
   Keyboard shortcut: 'g' + 'g' + start typing 'service desk agents'

To remove an agent from your service desk project, go to People > Agents, find the agent in the agent list, and select Remove access. 

https://confluence.atlassian.com/servicedesk025/managing-agents-754977399.html

Cheers