Space does not load properly for a user

[Dima Mineva]

Hi all,

We stumbled upon the following issue.

We have a relatively new user who should be able to see and comment on spaces but not edit. We have added the user with the proper permissions which we checked several times. It all seems good for all spaces except for one. That particular space is only partially loaded for the user. He cannot see the version picker and only sees one version which is not even the latest (and we have approx. 20 versions in that space). Moreover, the space says that version 11.9 is the one loaded, however, the pages displayed are for version 10.8. Some pics are not loaded as well. It pretty much seems like a bug. Or maybe there is propagation? All permissions are the same as in the spaces the user sees without any issues.

Any ideas as to what might be happening would be greatly appreciated!

Thanks and regards,

Dima

[Stephen Deutsch]

According to the documentation of the viewtracker plugin, you must have the reporting plugin installed to generate reports (note that the reporting plugin is not a free plugin).

[asaltbde]

Thanks Steve and Stephen. Seems odd that tab should show up, if the plugin isn't installed.

However, I'll check with my Space admin to determine if it has or not.

[Steve Gerstner [bridgingIT]]

Hi Andrew,

Can you check if the reporting-plugin from Servicerocket is installed? It looks like the plugin is missing.

Regards 

Steve