One of our users has a weird SAML acces error

[M_ Ludwig]

Hi all,

as our user tried to login this morning he was not able to do so.

He could enter his user and password, is then asked for two factor, entered the two factor number and then all failed.

The error message was:

             There is a problem with the relay state which is used for your SAML single sign on                  configuration.

Can you please help, this user urgently needs access.

Greetings,

   Martina Ludwig

[Jaon Perr]

Nevermind, I finally found the small button in the upper right corner. Litterally just didnt look there, was looking for something on the pages themselves.

[Dave]

Hi Jason,

Sorry you had a tough time! I took a look in our support system and noticed you hadn't filed any tickets with us at all - if you're unable to access your instance it's probably a good idea to file a Priority 1 issue so that Support is aware of the issue, and can take a look at your instance. Also note that we do not provide phone support over the weekend as per our Support Offerings - https://confluence.atlassian.com/display/Support/Atlassian+Support+Offerings

If you're still having issues, I would recommend following up on the ticket that our Support Engineers created for you this morning.

Cheers,

-dave

[Jaon Perr]

Is there any direct link to the place to file a support ticket? I literally couldnt find it. Everything I thought would take me there sent me back to the forums.

- Thanks

- Jason

[Jason Perr]

Yeah! Finally, after I posted this, all of a sudden it seems that support woke up and fixed the site. Thank You