Currently unable to put pages in edit mode in firefox on macos

[Pascal]

Browsing works, but when I click on the edit-icon the page switches to edit-view (toolbar is visible) but the content is not shown and the status stays at "Connecting" (+ the spinning thingy in the middle). Same behaviour when adding a new page, btw..

no such problem on Chrome nor Safari. I did not install any new add-ons in firefox recently or anything like that. Restaring the browser does not work

FF is part of my workflow so...

pascal

[Thomas Heidenreich · Accepted solution]

The problem only occours when starting Jira and Confluence via runlevel skripts. At this point it seems there is no environment set so ANSI-X3.4-1968 is set as default.

I have now put

source /etc/default/locale

as the first line in the init script and it looks good now.
I'll report back after a few reboots...

[Mark Hrynczak]

Actually, just in case you still have problems accessing the documentation, the main step is to run the encoding test on your instance found at:

http://<yourinstance>/admin/encodingtest.action

[Thomas Heidenreich]

The tests show just an error for Test 6: "The file name has been mangled".

But as I have no problems with umlauts in confluence pages themselves, just with the texts within the Jira Issue Macro, I think this has to be another source than the genereal encoding...

[Thomas Heidenreich]

It seems it was a problem with a network drive, after rebooting and reconnecting the fileserver the problem is gone.

[Mark Hrynczak]

The documentation site should be back up now, so try again with the steps at https://answers.atlassian.com/questions/99668/umlauts-are-shown-as-in-jira-issue-macro

If that doesn't help, then raise a ticket at https://support.atlassian.com so we can look at your case in moe detail.

[Thomas Heidenreich]

screenshot of example: