Confluence unknown users after export from cloud

[Mark Petronic]

I want to export confluence spaces from our cloud instance and host in our new on-prem data center. We are running Confluence 16.5.4 data center. I am exporting one space from the cloud instance and using the Backup and Restore options. All the users associated with the content from that export (in the entities.xml file) are represented by hashed IDs, not usernames or email addresses. For example, I am a site admin so, when I do the export, I see me represented by name in the XML, like this (hashes are altered so not the real ones):

<object class="ConfluenceUserImpl" package="com.atlassian.confluence.user">
<id name="key"><![CDATA[8a7f8085675225c7019875647496f01b8]]></id>
<property name="name"><![CDATA[mark.petronic@noreply.xyz]]></property>
<property name="lowerName"><![CDATA[mark.petronic@noreply.xyz]]></property>
<property name="atlassianAccountId"><![CDATA[557058:24be9740-1019-405d-952c-8ffabcaa6e82]]></property>
</object>
<object class="ConfluenceUserImpl" package="com.atlassian.confluence.user">

But EVERY OTHER user with attributed content or comments in the space look like this:

<object class="ConfluenceUserImpl" package="com.atlassian.confluence.user">
<id name="key"><![CDATA[8a7f80904948425c70167567a496f01b9]]></id>
<property name="name"><![CDATA[557058:35a38e8a-2a49-44a5-8ef1-c89dd4c3750a]]></property>
<property name="lowerName"><![CDATA[557058:35a38e8a-2a49-44a5-8ef1-c89dd4c3750a]]></property>
<property name="atlassianAccountId"><![CDATA[557058:35a38e8a-2a49-44a5-8ef1-c89dd4c3750a]]></property>
</object>

Where their name and lowerName values are mapped to their atlassainAccountId value.

So, upon import into data center, all content attributed to me (mark.petronic@noreply.xyz) gets wired up correctly but ALL OTHER USERS end up looking like:

Unknown User (557058:fa30073f-084e-4601-a781-d39dbd4d7496)

This page talks about account visibility having an effect on exported user information:

https://confluence.atlassian.com/confcloud/migrate-from-confluence-cloud-to-server-724765578.html

Specifically, it states:

Account visibility

In Confluence Cloud, people can choose not to make their profile information visible. This means when a Cloud site is imported into Server, user account information such as their full name, may not be included.

As long as you are logged in as a Site Admin when you complete the site export, email addresses will always be included, and used as the username when the user accounts are created. Users can then log in, and update their profile to provide the missing information. 

So, I AM logged in as Site Admin but still I do not get all users email addresses included in the exported entities.xml file.

As an experiment, I asked one user (who is also a site admin) to change his profile visibility setting to public to see if another export would result in his user showing up with his email instead of his ID hash. Upon export, he still showed up as a hash ID. Then I asked him to do an export and his user object in the export file showed up with his email address but then my user object showed up with my ID hash.

FWIW, this page also talks about the export of usernames from the cloud:

https://confluence.atlassian.com/doc/import-a-space-from-confluence-cloud-967876449.html

So my question is:

How do I get the cloud space export to include the usernames/email addresses of the users instead of ID hashes?

[Steven F Behnke]

You could put a support ticket in and ask Atlassian Support to disable it. System plugins are not able to be managed via Application Admins in Cloud.

[Randy]

It's not possible to disable in cloud.  The documentation you linked to is old and is for v6.0.  Cloud is running off v7 and the documentation can be found here:

https://confluence.atlassian.com/confcloud/confluence-mobile-724764728.html

In my experience, once you switch to desktop version, all subsequent pages you load in the browser will be in the desktop version view until you explicitly switch it back.

Hope this helps.

[Jason Tocci]

Thank you, but I don't mean to ask how to switch to Desktop version upon loading the site; I want to ask how to make sure the mobile version never loads at all. Documentation indicates that "Administrators can disable Confluence mobile on your site," but this appears not to be the case. https://confluence.atlassian.com/doc/confluence-mobile-284365706.html

If it would be helpful, I could submit a separate question: How can I make the page tree appear in Confluence mobile so that our knowledge base is navigable?

[Randy]

Tap the hamburger nav in the top left corner -> Switch to desktop version