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Confluence access for new user - Can log in, but gets "Not Permitted" when switching to confluence

Richard Boaz
May 12, 2014

Looking around, I've seen this problem variously discussed and solved for both the installed and on-line versions. However, none point me to getting my version of the problem fixed.

Implementation Details:

  • I have subscriptions to Jira and Confluence apps only
  • I have created a new user: access is allowed only to Confluence app
  • I have created a new group and placed the new user into it
  • I have permissioned the group for access to specific spaces only

Problem Description:

When user logs in, the following observations, actions, symptoms and problems:

  • User is able to log in
  • Presented with Jira dashboard (even though user is not permissioned for Jira)
  • Selects Confluence
  • Receives message "Administration / Users \n Not Permitted \n You are not permitted to perform this operation"

What I tried:

  • re-indexing: no effect
  • Permissioning user also for Jira access: no effect
  • Chaging default applications for group to include Jira: no effect
  • googling all over, searching atlassian answers, etc: no effect

So, what's wrong with the above? How do I simply create a new user, add them to a new group, and successfully give them access to confluence?

Any and all help appreciated,

regards,

richard

2 answers

1 accepted

0 votes
Answer accepted
Web Master
May 19, 2013

Bug fixed.

1 vote
Michael Knight
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 15, 2013

This was a bug introduced in the latest OnDemand update. You will need to contact Support to have them fix it up for you.

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