Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Previews not working for PDFs or Office files

I've recently started using Confluence Cloud, and have been uploading a bunch of documents.

I've used Confluence in the past (the server version), and whenever I uploaded a file to a page, I could choose to display a preview, or display it as a link, as described on this page:

Now I'm on Cloud, every file I upload renders as an ugly grey box. This applies to PDFs and Office files (Word, Excel, Powerpoint, etc). When I'm editing the page, and I click the file object, I'm unable to get the popup where I can choose to display as thumbnail or link.

When viewing the page, If I click the box representing an Office file, I can't view it, only download it, which kind of defeats the purpose. Clicking a PDF will display though.

Is there something I'm missing? The problem is occurring consistently... is there a setting or something I need to change?

Heres what the files look like:

1 answer

Did you ever get an answer to your problem?  I'm having the same issue.


It's incredibly frustrating especially since this used to be a feature and the grey box is not great looking.

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events