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we have the same problem, see pictures/attachments below...
We therefore estimate that it may be an individual browser setting in Microsoft Edge that is causing the problem.
Unfortunately, we cannot identify and solve it ourselves with our “onboard resources” (experience/know-how).
Problem: pictures not shown on confluence page in read mode with microsoft edge.
Non Problem: ...but pictures are shown on confluence page in edit mode with microsoft edge.
Clearing the browser cache didn't help, the problem still persists.
Dear Community & Atlassian Support, please help us!
We can offer to look at the messages (errors) together (remotely) in the Microsoft Edge developer tool. Asking for an answer.
I have found the or a solution.
It has to do with third-party cookies.
My organization's security policy for Microsoft Edge generally disallows third-party cookies.
However, there is an exception option (white list) for specifically allowing the Atlassian URL and including third-party cookies on this URL.
Now this white list entry for "https://[*.]atlassian.net" must be added to the policy by a global administrator of the organization and rolled out to all employees so that the functionality is permanent and sustainable for all Atlassian users in the Organization is guaranteed with Microsoft Edge.
I also reported this to Atlassian Support via Atlassian Issue JST-932644.
Looking at the scope of this solution, I can very well imagine that this solution approach, multiplied, could be a solution approach for many other problem reports.
It is obvious that “third-party providers” play an important role here and (unfortunately) they are defined by cookies.
Therefore, the solution approach here has a relative and potential impact.
I ask everyone involved, especially at Atlassian, to take this into account.
For the sake of sustainability and with greetings in advance,
Yours, Sebastian Spitzer
Thanks for sharing this update!
I got used to checking the privacy settings, and blocking of third-party apps, but didn't think about the cookies. Saving this one in my troubleshooting repertoire.
Good day @Sebastian Spitzer,
When I encounter errors with Edge the first thing that I check are the updates and Security & Privacy Settings.
Edge has multiple security settings, perhaps you can review its settings in detail? (my apologies as I forgot the exact names, I use Chrome)
Lastly, you can review if there are other network errors affecting this browser; right-click and "inspect," then switch tabs to "Network" and "Console." Here, lots of info will appear, but if you search for errors (red entries), it could give an idea on where to dig next.
Hi @Rodrigo ,
thanks for your advice, but the problem is not global with Edge, but only on one side specifically.
I would therefore exclude the security settings in Edge because images are displayed on other pages.
But the debugging tip is a good one!
I used Settings > More Tools > Development Tools (ctrl+shit+i)
and then create and download a protocol (HAR file) using “Network” + “Keep Protocol” + “Browser Refresh” (F5).
I will send this to Atlassian Support. Unfortunately, I can't fully interpret it myself.
Might be worth it, there are 27 errors on the page according to the log.
I will send you feedback about the analysis result or the solution from Atlassian Support as soon as it is available.