Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

New User Invitation Email Not Sent Out (Confluence OnDemand)

I recently disabled all the users in my instance and created new users. I am using Con OD for teaching Knowledge Management, and one class ended and a second began. The very first time I created the new users, they received an email authomatically generated by Con OD. Now that I have many disabled users, I am trying to create the 2nd classes UID and PW so they can login.

When the students had not received their logins, I sent them a manual invite, where I provided them wiht the URL specified in the New User dialogue, i.e.,

A student sent the following message back to me:
"I am unable to log on to the wiki. I have not received an automated e-mail with an
invitation to login. I attempted to click the link below and put in my information, I receive
an error message stating "a user with this username already exists." They reitereated
the UID and PW that had been created for them.
I followed up with the following information:
Please try the following link for your UID & PW login:
let me know if it works or not.
I am awaiting feedback but am beginning to panic since i have 11 other students who may be experiencing this problem and who may decide that COnfluence is not a very reliable product.
Any suggestions?

1 answer

1 accepted

0 votes
Answer accepted

OnDemand is currently suffering from a temporary delay sending emails. If the users were created or invited in the last few hours, the emails may still be stuck in the outgoing mail queue. We're still developing a permanent fix, but have put a workaround in place for now that is helping our mail server to catch up with the queue, so your emails should be sent shortly. Thanks for your patience while we get this fixed!

There are more details at

The mail queues appear to be back to normal now. If you're still missing emails, please contact our support team at Thanks!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Admins, notify your Jira instance of system-wide changes with the new admin announcement banner

Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across their  Jira Cloud instance.  ...

495 views 16 17
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you