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Microsoft OneDrive for Business Addon Does Not Work

Hi. It seems the add-on only works in publisher view. Once the page is published, the add-on fails to load the document and renders only the URL instead of the embed. This seems to be a common issue and has been reported a few times but so far I haven't seen any answers. 



3 answers

1 accepted

1 vote
Answer accepted

@Nicholas Molina   I found this last week  as I was experiencing the same issues as you, does this explain what you are experiencing?

Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 14, 2021

Hi @Nicholas Molina,

Can you confirm if the case Alex shared is the same issue you're experiencing?

If not, we'd like to look at it in support, if you can raise a support ticket.  If you have any trouble, please let me know!

Take care,


I suppose it is, if the macro is being retired and the new smart link is supposed to show a preview or present a clean link. 


Neither the old macro and smart link functionality work. In preview for both it will display the document but when you publish it only publishes the ugly URL. 


A prettified URL would work as well instead of the preview. Ideally, the new method would allow you to choose preview or pretty URL/link. 




I'm seeing the same behavior as @Nicholas Molina is reporting here.

I haven't found another thread on this, but would appreciate any pointers or updates.

This is a significant blocker issue for some of the work we were planning, using shared Excel sheets published to Confluence.



Any update on this? 

0 votes
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 10, 2021

@Nicholas Molina I am not able to replicate the issue you are having.  I am escalating to Atlassian so they can take a look.  You might also think about submitting a support issue

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