Help please

[Андрей Новиченко]

Hello 👋 

can you help me please?

import backup failed 

you have no email no phone number

what a great service 

[Vasu]

In the user Management, click on the create user. 

Update the user name (LDAP UserName), select the Delegated LDAP,  password (don't mention any password), provide the full user name,  email details  and check the option to "Send the Notification to Email". So that user can change the password once he logged in.

[Syed Abdul]

Hi Rahul, Did you get a solution to this ?

[Marian Lumba]

Have you found a solution for this? I'm experiencing the same issue now and would really like some feedback. Thanks

[Luciano Fagundes]

Is it possible to inform the Base DN set on Confluence and the LDIF information from the affected user who cannot login?

[FelipeA]

Hi Rahul,

Try going to Confluence Admin->Groups, search for the confluence-users group and add both users there.

tried to login but they do not have USE permission or weren't found

This error means the login was succesful, but the user has no right to access Confluence. That will be granted by adding them to confluence-users group.

Best regards,

Felipe Alencastro

[Rahul Aich [Nagra]]

Hi Felipe

I did go into the group and added both users to confluence_users group again although i am pretty sure both were already added to those default groups.

I then tried to login again using those user accounts but its still the same. Same error in the logs and the same error on front end.

ON front end the error m essage i get is

• Sorry, your username and password are incorrect. Please try again.

What else can i try?

• Rahul

[Rahul Aich [Nagra]]

Any ideas guys? ....

[Tiago Comasseto]

Hi Rahul, I see you mentioned confluence_users (with underscore "_"), but by default the group with permission to log in Confluence is confluence-users (with dash "-"), you may want to check the Global permissions page to see if the user is member of the correct group with permission to log in Confluence.

Cheers