Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements


  • Give kudos
  • My kudos


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to track bugs in Confluence knowledge base for our support team

We are using Confluence Cloud as our internal wiki for our support team.

Whats the best way to record known bugs from our developers so that they can easily be seen in a "page" (maybe) for our support desk team.

What I want to achieve is a single source of truth in our Wiki for the support team.

1 answer

1 accepted

1 vote
Answer accepted
Peter DeWitt Community Leader Nov 13, 2019

@Capps , I would keep the bugs in Jira and then use the Jira Issue Macro in Confluence to display each item. You can structure the JQL so that only open bugs are displayed.



I echo @Peter DeWitt's answer, and we use the macro to track our release notes in Confluence.

A Jira admin creates a filter to track fixed issues, known issues, etc, then sends me the filter number, which I plug into the macro on our Confluence Release Notes page. The issues in Confluence automatically update whenever they're changed in Jira, so they're always current. It's the source of truth for our releases, and it's one of our most popular pages.

Thanks very much 👍🏻

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence Cloud

Share your Confluence Cloud experience for a chance to win $500!

Take our 5-minute survey to win a $500 Visa gift card! Are you currently using Confluence Cloud? We want to hear from you! Fill out this quick survey about your Confluence Cloud experience so we ...

251 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you