Use Case: Employee A works at the Acme Company for 1 year and has spent much time documenting in Confluence. Employee A leaves Acme Company and is now an inactive user.
Employee B needs to reference all pages created by Employee A
While Employee A's name is retained on the pages created "Created by Employee A (Unlicensed)" if you click through to the profile no created pages are displayed.
When trying to search inactive users do not populate in the "Contributors" search field.
How can Employee B find this body of work?
I came across your duplicate question of this, when I found this thread, and I discovered that you had also raised a support ticket.
In the support ticket, we let you know that this is a limitation of Confluence at the moment and there is a feature request for this below:
You can manually edit the URL for the search to work. For example, here's a search URL if I select my own user as the Contributor:
I go to admin.atlassian.com, and I can compare the ID for my user plus the disabled one by right-clicking the username and copying the URL:
Therefore, I can then replace my ID with the one for the disabled user:
Can you give that a try and let me know how that goes for you?
Thank you for confirming. Yeah, it's a bit more complicated for end users, but I figured it would at least help you to get the data you need right now.
I included the workaround on the bug so hopefully it can help anyone else who might be struggling.
Take care, and have a pleasant rest of your week.
Can I strongly suggest you raise this with Atlassian Support.
You could probably find them using a CQL search, if you can work out the the old user's account ID. But I suspect you won't be the first person to ask this and in the era of GDPR, an officially supported way of doing this would be useful. Or even a "transfer this deactivated users's pages to this user" function.
👋 Hello Community! My name is Stephanie Zhang, and I’m a product manager on the Confluence cloud team. Today, I’m excited to announce the rollout of Presenter Mode : a ...
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