Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to change email address in confluence back to one that was used before but was deleted


I'm org and site admin in our confluence system.

User 1 had an account with Email 1 that was deleted weeks ago.

He has another account now, with email 2.

He wants to change Email 2 on his new account back to the one he used on account 1, but although account 1 was deleted the email it was connected to is not accepted by the system.

Account 1 is nowhere to be found anymore, but still the system seems to think that email 1 is taken. The user tried several times already.

I looked everywhere but I'm totally at a loss here.

Help would be highly appreciated. Thanks.

1 answer

1 accepted

0 votes
Answer accepted
marc -Collabello--Phase Locked-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 11, 2021

@Anja CäsarThe emails of users are connected to Atlassian Id's.  Even if a user has lost access to your Confluence instance, the Atlassian Id still exists.

In order to solve your problem, your user could log into their first email Atlassian account and  change the email 1 to something else.

Then they can log into Atlassian with their email 2, and set the email to email 1.

Good luck with the procedure.

I have to admit, we were guided by a support team through all of it, but yes, it worked just fine! I learned a lot! Thank you.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events