Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to change email address in confluence back to one that was used before but was deleted


I'm org and site admin in our confluence system.

User 1 had an account with Email 1 that was deleted weeks ago.

He has another account now, with email 2.

He wants to change Email 2 on his new account back to the one he used on account 1, but although account 1 was deleted the email it was connected to is not accepted by the system.

Account 1 is nowhere to be found anymore, but still the system seems to think that email 1 is taken. The user tried several times already.

I looked everywhere but I'm totally at a loss here.

Help would be highly appreciated. Thanks.

1 answer

1 accepted

0 votes
Answer accepted

@Anja CäsarThe emails of users are connected to Atlassian Id's.  Even if a user has lost access to your Confluence instance, the Atlassian Id still exists.

In order to solve your problem, your user could log into their first email Atlassian account and  change the email 1 to something else.

Then they can log into Atlassian with their email 2, and set the email to email 1.

Good luck with the procedure.

I have to admit, we were guided by a support team through all of it, but yes, it worked just fine! I learned a lot! Thank you.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence Cloud

🎨 Add some visual life to your templates

Hi Atlassian Community, My name is Avni Barman, and I am a Product Manager on the Confluence Cloud team. Based on feedback from you, we are giving admins more power to create templates that a...

105 views 1 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you