You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.
View groupJoin the community to find out what other Atlassian users are discussing, debating and creating.
Hi,
I'm org and site admin in our confluence system.
User 1 had an account with Email 1 that was deleted weeks ago.
He has another account now, with email 2.
He wants to change Email 2 on his new account back to the one he used on account 1, but although account 1 was deleted the email it was connected to is not accepted by the system.
Account 1 is nowhere to be found anymore, but still the system seems to think that email 1 is taken. The user tried several times already.
I looked everywhere but I'm totally at a loss here.
Help would be highly appreciated. Thanks.
@Anja CäsarThe emails of users are connected to Atlassian Id's. Even if a user has lost access to your Confluence instance, the Atlassian Id still exists.
In order to solve your problem, your user could log into their first email Atlassian account and change the email 1 to something else.
Then they can log into Atlassian with their email 2, and set the email to email 1.
Good luck with the procedure.
I have to admit, we were guided by a support team through all of it, but yes, it worked just fine! I learned a lot! Thank you.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.