First of all please notice that:
Once this has been said:
The attached file is a full Confluence backup and not a space export and therefore it is perfectly normal that it fails if you try to import it back using the space import functionality.
Indeed, in the export descriptor file I can see:
While, for space exports, it is supposed to be:
The documentation explaining how to export and import spaces is below:
While the documentation explaining how to export and import full site backups is:
However, please keep in mind that using the site export and import process will replace all content and users in your Confluence Cloud site, including:
I hope this clarifies.
Email is a bad way to ask for help, and Atlassian take the much better option of having a set of Service Desks and issue trackers, which they guide you to the most appropriate one. Start at https://support.atlassian.com/contact
Telephone support is hideously expensive compared with service desks, so only customers who are willing to pay a premium can use it.
You'll need to provide a lot more information, whatever route you take. "import backup failed" is not useful. We need to know what the source is, the target, what type of export/import and what the error messages are.
To try to answer both of your latest comments from today (I have removed all the unproductive stuff that gets us nowhere)
>How to say for you that you will understand me?
>Bro listen to me once again
>THERE IS NO ANY TEXT OF ERROR
You yourself have said the error is
>"An error occurred during import. See how to generate an error report"
What do you get when you follow the instructions on how to generate an error report?
>If you are not technical support why are you talking to me?
There is a clue in the name of the site we are on - Atlassian Community. We're a community of people who use Atlassian Software. We're here to talk about the software and the ecosystem, although most of our conversations are about helping others. We are not support. I'm talking to you because I'm trying to help.
>I dont have the time. We are speaking 1 month and all we have is
If you look at the times of postings, you'll see most of the passing time is in us waiting for you to answer the questions we have, and then asking for it again.
>Once again - here is backup
I don't have the time or energy to try to replicate a problem when there's no guarantee I'll get it, or that I can do anything more than follow the instructions on generating an error report which you could do for us faster and from the relevant data.
Because I am trying to help. I probably can solve your problem if you would give us the information we need, but we can't get far without it.
If you need support, please see the original answer on this question. Bear in mind they will ask you the same questions that you are ignoring here.
Everything you have written since my last comment is rude.
Please, if nothing else, could you read the last response properly. It might help you understand why your ranting is misdirected.
Listen to me dude.
I dont want to speak with you i want to solve the problem of your service
If you are not technical support why are you talking to me?
I dont have the time. We are speaking 1 month and all we have is
"what is you problem"
If i see the problem i can solve it by myself
But the thing is that there is no TEXT OF THE MISTAKE
Can you understand it?
I want you to switch me for support
They can reload my backup and everything will be alright
I am realy very tired with that problem
Once again - here is backup
How to say for you that you will understand me?
Bro listen to me once again
THERE IS NO ANY TEXT OF ERROR
There is just the text "An error occurred during import"
Thats it! How can give you the text of error? There is nothing there
If there were any text i wd deffinetly give it to you
I dont like to solve problems for 1 month
Yes, please, I could do with answers to the questions I have asked.
Please note that I have no access to your systems, I'm not your admin or system owner.
I HAVE AN ACCOUNT
YOU CAN OPEN YOUR EYES AND LOOK WHAT I WRITE
2. TARGET WHAT IS IT???????
I have an account
You can easily look what i did in it and check
Why do you say one by one the same text???
You getting fun or what??
Is that good service??
I need another manager
What is the source Confluence? Cloud, Server or DC? Same for target? And what are you exporting and importing - a full backup or spaces?
I'm afraid I can't read Cyrillic languages, and I can't paste the text into a translator. Could you give us the plain text of the error or translate it for us?
👋 Hello Community! My name is Stephanie Zhang, and I’m a product manager on the Confluence cloud team. Today, I’m excited to announce the rollout of Presenter Mode : a ...
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