Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Failed to @mention in Jira Comments

Hi there, anyone has any idea why Im the only one in my org cant @mention a user? 
This is for Jira, comment box. 



2 answers

1 accepted

0 votes
Answer accepted
Ollie Guan
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 26, 2020 • edited

Hello @Suzannah_Ibrahim ,

The permission to use mentions relies upon four items:

  • Permission to the 'Browse Users' permission
  • Wiki Style Rendering for the affected field
  • Email visibility of users
  • The mentioned user does not have Browse Project permission

The main cause is a user not belonging to a group currently granted with 'Browse Users' permission.


Thank you @Ollie Guan ! Will get my manager to look into it. 

It works! Thanks Ollie Guan.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events