Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Failed to @mention in Jira Comments

Hi there, anyone has any idea why Im the only one in my org cant @mention a user? 
This is for Jira, comment box. 

Thanks, 

Suzannah

1 answer

1 accepted

0 votes
Answer accepted

Hello @Suzannah_Ibrahim ,

The permission to use mentions relies upon four items:

  • Permission to the 'Browse Users' permission
  • Wiki Style Rendering for the affected field
  • Email visibility of users
  • The mentioned user does not have Browse Project permission

The main cause is a user not belonging to a group currently granted with 'Browse Users' permission.

https://confluence.atlassian.com/jirakb/mentions-and-autocomplete-are-not-working-in-jira-cloud-779160727.html

 

Thank you @Ollie Guan_携程 ! Will get my manager to look into it. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Confluence Cloud

Share your Confluence Cloud experience for a chance to win $500!

Take our 5-minute survey to win a $500 Visa gift card! Are you currently using Confluence Cloud? We want to hear from you! Fill out this quick survey about your Confluence Cloud experience so we ...

661 views 7 19
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you