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Failed to @mention in Jira Comments

Suzannah_Ibrahim
Suzannah_Ibrahim Feb 25, 2020

Hi there, anyone has any idea why Im the only one in my org cant @mention a user? 
This is for Jira, comment box. 

Thanks, 

Suzannah

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Ollie Guan_携程_
Ollie Guan_携程_ Community Leader Feb 26, 2020 • edited

Hello @Suzannah_Ibrahim ,

The permission to use mentions relies upon four items:

  • Permission to the 'Browse Users' permission
  • Wiki Style Rendering for the affected field
  • Email visibility of users
  • The mentioned user does not have Browse Project permission

The main cause is a user not belonging to a group currently granted with 'Browse Users' permission.

https://confluence.atlassian.com/jirakb/mentions-and-autocomplete-are-not-working-in-jira-cloud-779160727.html

 

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Suzannah_Ibrahim
Suzannah_Ibrahim Feb 26, 2020

Thank you @Ollie Guan_携程_ ! Will get my manager to look into it. 

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Slawek Zurek
Slawek Zurek Feb 23, 2022

It works! Thanks Ollie Guan.

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