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Existing user can not be found from the team

We have the issue that we have some users which exist but if we want to add (e.g. in a group) or tag them (e.g. @firstname.lastname ) they will not be shown. We also deleted them (the entire account) and created a new profil but it was still the same. Does anyone had them same issue in the past? 


Thanks & best 

1 answer

Hi Linda,

Does this user has product access to Confluence? If you need guidance, please go through the Give new users product access section at . 

Let us know how it goes!

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