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Existing user can not be found from the team

We have the issue that we have some users which exist but if we want to add (e.g. in a group) or tag them (e.g. @firstname.lastname ) they will not be shown. We also deleted them (the entire account) and created a new profil but it was still the same. Does anyone had them same issue in the past? 


Thanks & best 

2 answers

0 votes

@linda.wollgast and others. Since you've expressed interest in Teams functionality:


We have an upcoming release of a brand new Teams field in Jira and we'd like to invite you to join a limited Early Access Program!

With this field enabled, users will be able to
- Create and manage teams
- Associate Jira issues with Teams
- Search (JQL), filter, and create reports for issues by Team
- View the issues associated with a team on the team profile (across Jira, Confluence and more) We are launching this as part of a larger mission to enable our products to be more effective for teamwork. This field uses the Atlassian Teams concept (the one that is accessible through the People menu on the top nav on Jira and Confluence cloud editions). We are also working on unifying the different team concepts you see in our products today into one single Atlassian Teams concept that can be used across the Atlassian product suite. If this sounds interesting to you, we would love it if you would join us in trying out these early features to help us shape the future of Atlassian Teams. Please fill out this form if interested - We are looking for teams that currently use the free & standard edition of Jira software.

Full context at

Form to fill to try out the feature :

Hi Linda,

Does this user has product access to Confluence? If you need guidance, please go through the Give new users product access section at . 

Let us know how it goes!

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