Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,457,469
Community Members
 
Community Events
176
Community Groups

Draft overwritten by blank page

Edited

Issue: Yesterday I was working on https://<redacted>.atlassian.net/wiki/spaces/PROD/pages/edit/1234567 - and somehow when I hit save I overwrote it with a blank page and can't go back to automatically saved versions (collaborative edits are enabled)

Impact: Hours of compliance-related requirements work is lost; Maybe this was Chrome issue but autosave + collaborative editing was enabled (though no other colleagues were in the page) and viewing Drafts nor reverts have resolved

Environment Considerations:

  • Browser - Version 78.0.3904.108 (Official Build) (64-bit)
  • OS - MacBook Pro, software High Sierra build 10.13.6
  • Confluence Hosting - Cloud
  • User Type - Global Admin

Tried to resolve:

  1. Revert to previous version (missing yesterday's work but has work from start - 25 NOV 19)
  2. Went through browser history to grab draft IDs, goes to version I reverted to
  3. Googled for insights, found these that didn't resolve:
    1. https://community.atlassian.com/t5/Confluence-questions/HELP-Missing-Draft/qaq-p/869786 
    2. https://community.atlassian.com/t5/Confluence-questions/How-to-revert-publish-page-back-to-unpublished-draft-in/qaq-p/980318
    3. https://confluence.atlassian.com/confkb/recover-a-page-after-a-failed-save-attempt-or-system-crash-264705972.html
    4. https://confluence.atlassian.com/confkb/how-do-drafts-work-on-confluence-938043306.html
    5. https://confluence.atlassian.com/doc/drafts-149040.html
  4. Asked around my company in case I was missing something obvious - senior SRE suggested I contact support
    1. Submitted support ticket as P3
    2. Called support to which I learned there is none but a very nice Billing support specialist said she'd nudge the ticket
    3. 4 hours later, nothing from Atlassian, "escalated" to P2 (?)

If it's not possible it's okay but a timely reply would be appreciated.

2 answers

0 votes
Sylvia N I'm New Here Nov 03, 2022

Hi! Also had this issue. I'm a bit surprised there's no edit history for drafts especially since multiple people can edit a draft

0 votes
Shannon S Atlassian Team Nov 28, 2019

Hello Claire,

Thank you for contacting us about this. I see that the support team was able to help you with this in the end and recovered your draft. Can you confirm?

Regards,

Shannon

I have the same problem. I have been working on a draft and then when I went into it the page is blank? I can't find my draft anywhere. Please help as I have lost a few days of work.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events