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Draft overwritten by blank page Edited

Issue: Yesterday I was working on https://<redacted>.atlassian.net/wiki/spaces/PROD/pages/edit/1234567 - and somehow when I hit save I overwrote it with a blank page and can't go back to automatically saved versions (collaborative edits are enabled)

Impact: Hours of compliance-related requirements work is lost; Maybe this was Chrome issue but autosave + collaborative editing was enabled (though no other colleagues were in the page) and viewing Drafts nor reverts have resolved

Environment Considerations:

  • Browser - Version 78.0.3904.108 (Official Build) (64-bit)
  • OS - MacBook Pro, software High Sierra build 10.13.6
  • Confluence Hosting - Cloud
  • User Type - Global Admin

Tried to resolve:

  1. Revert to previous version (missing yesterday's work but has work from start - 25 NOV 19)
  2. Went through browser history to grab draft IDs, goes to version I reverted to
  3. Googled for insights, found these that didn't resolve:
    1. https://community.atlassian.com/t5/Confluence-questions/HELP-Missing-Draft/qaq-p/869786 
    2. https://community.atlassian.com/t5/Confluence-questions/How-to-revert-publish-page-back-to-unpublished-draft-in/qaq-p/980318
    3. https://confluence.atlassian.com/confkb/recover-a-page-after-a-failed-save-attempt-or-system-crash-264705972.html
    4. https://confluence.atlassian.com/confkb/how-do-drafts-work-on-confluence-938043306.html
    5. https://confluence.atlassian.com/doc/drafts-149040.html
  4. Asked around my company in case I was missing something obvious - senior SRE suggested I contact support
    1. Submitted support ticket as P3
    2. Called support to which I learned there is none but a very nice Billing support specialist said she'd nudge the ticket
    3. 4 hours later, nothing from Atlassian, "escalated" to P2 (?)

If it's not possible it's okay but a timely reply would be appreciated.

1 answer

0 votes

Hello Claire,

Thank you for contacting us about this. I see that the support team was able to help you with this in the end and recovered your draft. Can you confirm?

Regards,

Shannon

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