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Does anyone from Atlassian even monitor the public-facing Jira tasks?

Edited

I was revisiting several of the issues & bugs that I have reported (and were turned into 

https://jira.atlassian.com/...  issues.  And I am seeing VERY few that hve recent responses by Atlassian people.

Examples:

https://jira.atlassian.com/browse/CONFCLOUD-66771 -- Created 2019-06-04, 0 comments by Atlassian staff --- "Reporter" Vinicius Siqueira  "Assignee" Klaus Ihlberg

https://jira.atlassian.com/browse/CONFCLOUD-66613 -- Created  2019-05-20, 0 comments by Atlassian staff --- "Reporter" Shakiru Ayanloye   "Assignee" Klaus Ihlberg

 

I just scanned several other pages, and while Atlassian staff create and update the pages, they very rarely seem to comment on the pages.  

@Jessica Taylor , @Sunny Xu  @Traci Wilbanks --- Any response?

 

3 answers

1 vote
Shannon Atlassian Team Oct 21, 2019

Hello Bob,

Thank you for bringing those bug tickets to my attention. I've closed the 2nd one as a duplicate and linked the two together, so we can focus our efforts on CONFCLOUD-66771.

To answer your question, jira.atlassian.com is the primary place where bugs and feature requests should be logged. The activity there is what helps us to prioritize our bug fixing and feature implementation. For more details, have a look at Atlassian Cloud Bug Fix Policy (a Server version is also available.) We also have a separate procedure for implementing New Features but this also relies on jira.atlassian.com.

Many of the replies you may not see from other Atlassians because they contain sensitive customer details for the purpose of replicating and are being restricted for that reason. Another reason is that the development teams may also have their own internal queues, so while it may not appear that way, they are working on the cases behind the scenes. Important updates will be included on the public facing bug when there are details available.

Community is also a great way to keep in touch with us and provide feedback. For example, our Confluence product manager has been active in Q&A sessions and you can find a few of his threads below:

You're also welcome to schedule some time with Avi if you would like to raise some of the recent pain points that you've been experiencing with the new editor in Confluence.

I hope that helps, but let me know if you have any questions about this.

Regards,

Shannon

Sunny Xu Atlassian Team Oct 21, 2019

Thank you for updating this Shannon!

Hi Bob, I've also made an update on https://jira.atlassian.com/browse/CONFCLOUD-66771 as it looks like we had put this in our long-term backlog.

Best,

Sunny

Like Shannon likes this
0 votes

As I see most of issues are commented. 

I hope the prio related to your request.

I guess that we are done communicating directly with Pratima Arora anymore.  While I can still find @user1603166931620 for several Atlassian employees, Pratima is no longer reachable.  

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