Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Does anyone from Atlassian even monitor the public-facing Jira tasks?


I was revisiting several of the issues & bugs that I have reported (and were turned into  issues.  And I am seeing VERY few that hve recent responses by Atlassian people.

Examples: -- Created 2019-06-04, 0 comments by Atlassian staff --- "Reporter" Vinicius Siqueira  "Assignee" Klaus Ihlberg -- Created  2019-05-20, 0 comments by Atlassian staff --- "Reporter" Shakiru Ayanloye   "Assignee" Klaus Ihlberg


I just scanned several other pages, and while Atlassian staff create and update the pages, they very rarely seem to comment on the pages.  

@Jessica Taylor , @Sunny Xu  @Traci Wilbanks --- Any response?


3 answers

1 vote
Shannon Atlassian Team Oct 21, 2019

Hello Bob,

Thank you for bringing those bug tickets to my attention. I've closed the 2nd one as a duplicate and linked the two together, so we can focus our efforts on CONFCLOUD-66771.

To answer your question, is the primary place where bugs and feature requests should be logged. The activity there is what helps us to prioritize our bug fixing and feature implementation. For more details, have a look at Atlassian Cloud Bug Fix Policy (a Server version is also available.) We also have a separate procedure for implementing New Features but this also relies on

Many of the replies you may not see from other Atlassians because they contain sensitive customer details for the purpose of replicating and are being restricted for that reason. Another reason is that the development teams may also have their own internal queues, so while it may not appear that way, they are working on the cases behind the scenes. Important updates will be included on the public facing bug when there are details available.

Community is also a great way to keep in touch with us and provide feedback. For example, our Confluence product manager has been active in Q&A sessions and you can find a few of his threads below:

You're also welcome to schedule some time with Avi if you would like to raise some of the recent pain points that you've been experiencing with the new editor in Confluence.

I hope that helps, but let me know if you have any questions about this.



Sunny Xu Atlassian Team Oct 21, 2019

Thank you for updating this Shannon!

Hi Bob, I've also made an update on as it looks like we had put this in our long-term backlog.



Like Shannon likes this
0 votes

As I see most of issues are commented. 

I hope the prio related to your request.

I guess that we are done communicating directly with Pratima Arora anymore.  While I can still find @user1603166931620 for several Atlassian employees, Pratima is no longer reachable.  

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Admins, notify your Jira instance of system-wide changes with the new admin announcement banner

Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across their  Jira Cloud instance.  ...

640 views 16 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you