I was revisiting several of the issues & bugs that I have reported (and were turned into
https://jira.atlassian.com/... issues. And I am seeing VERY few that hve recent responses by Atlassian people.
https://jira.atlassian.com/browse/CONFCLOUD-66771 -- Created 2019-06-04, 0 comments by Atlassian staff --- "Reporter" Vinicius Siqueira "Assignee" Klaus Ihlberg
https://jira.atlassian.com/browse/CONFCLOUD-66613 -- Created 2019-05-20, 0 comments by Atlassian staff --- "Reporter" Shakiru Ayanloye "Assignee" Klaus Ihlberg
I just scanned several other pages, and while Atlassian staff create and update the pages, they very rarely seem to comment on the pages.
Thank you for bringing those bug tickets to my attention. I've closed the 2nd one as a duplicate and linked the two together, so we can focus our efforts on CONFCLOUD-66771.
To answer your question, jira.atlassian.com is the primary place where bugs and feature requests should be logged. The activity there is what helps us to prioritize our bug fixing and feature implementation. For more details, have a look at Atlassian Cloud Bug Fix Policy (a Server version is also available.) We also have a separate procedure for implementing New Features but this also relies on jira.atlassian.com.
Many of the replies you may not see from other Atlassians because they contain sensitive customer details for the purpose of replicating and are being restricted for that reason. Another reason is that the development teams may also have their own internal queues, so while it may not appear that way, they are working on the cases behind the scenes. Important updates will be included on the public facing bug when there are details available.
Community is also a great way to keep in touch with us and provide feedback. For example, our Confluence product manager has been active in Q&A sessions and you can find a few of his threads below:
You're also welcome to schedule some time with Avi if you would like to raise some of the recent pain points that you've been experiencing with the new editor in Confluence.
I hope that helps, but let me know if you have any questions about this.
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