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Disabled users and user counts for a license

Hi,

We have a license for 11 users. I've disabled one of the original 11. I also removed that disabled user from the confluence-users group (and all other groups). I have also unchecked the "can use" global permission for that user.

Yet, I am unable to add an 11th user.

Is this disabled user counting against the license?

Does the Atlassian system user count against the license?

What else might I be able to do to understand whether or not I should expect to be able to add another user?

Thanks!

3 answers

0 votes
Thomas Schlegel
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 31, 2012
Hi Patrick,

did you install confluence by yourself ? If so, you don't have the on demand version.

what do you see in your Admin console under license -> User count ?

maybe this can help you: https://confluence.atlassian.com/display/CONFKB/User+Count+Not+Updated+After+Disabling+or+Removing+a+User

Best regards

Thomas

No, Atlassian hosts it. We have 12 users including the atlassian sys admin account. All 12 have "can use" set, so now I am thinking that 12 count of "can use" implies the sys admin counts against our licensed 11 users. (BTW, I have found someone willing to be off the wiki until we get this figured out one way or another.)

Updated: oops. Thanks for the help and the clarification, Thomas. I forgot the "answers" site is a community site, not just atlassian's responding.

Thomas Schlegel
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 31, 2012
Hi Patrick,

I do not host it ;-)

Most of us are not Atlassian people but ordinary user or admins of this stuff, so am I

Since I don't know much about the demand versions, I cannot help you here, sorry

Good Luck

Thomas

I do not think we are using On Demand, rather just Confluence. I have confluence admin rights, but I do not see the On Demand information described in the AOD link.

0 votes
Azwandi Mohd Aris
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 30, 2012

In OnDemand, you will need to disable their application access, which contributes to the license count. See this page - https://confluence.atlassian.com/display/AOD/Managing+application+access

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