You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hi,
We have a license for 11 users. I've disabled one of the original 11. I also removed that disabled user from the confluence-users group (and all other groups). I have also unchecked the "can use" global permission for that user.
Yet, I am unable to add an 11th user.
Is this disabled user counting against the license?
Does the Atlassian system user count against the license?
What else might I be able to do to understand whether or not I should expect to be able to add another user?
Thanks!
did you install confluence by yourself ? If so, you don't have the on demand version.
what do you see in your Admin console under license -> User count ?
maybe this can help you: https://confluence.atlassian.com/display/CONFKB/User+Count+Not+Updated+After+Disabling+or+Removing+a+User
Best regards
Thomas
No, Atlassian hosts it. We have 12 users including the atlassian sys admin account. All 12 have "can use" set, so now I am thinking that 12 count of "can use" implies the sys admin counts against our licensed 11 users. (BTW, I have found someone willing to be off the wiki until we get this figured out one way or another.)
Updated: oops. Thanks for the help and the clarification, Thomas. I forgot the "answers" site is a community site, not just atlassian's responding.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I do not host it ;-)
Most of us are not Atlassian people but ordinary user or admins of this stuff, so am I
Since I don't know much about the demand versions, I cannot help you here, sorry
Good Luck
Thomas
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I do not think we are using On Demand, rather just Confluence. I have confluence admin rights, but I do not see the On Demand information described in the AOD link.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
In OnDemand, you will need to disable their application access, which contributes to the license count. See this page - https://confluence.atlassian.com/display/AOD/Managing+application+access
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.