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Confluence page shown 'Preview unavailable' for the inserted images

Hello there,

For a few days, I am experiencing issues with my Confluence page.

1. "Preview Unavailable" - On my published confluence page most of the images are appearing as "Preview Unavailable" while in edit mode. Images inserted are huge and inserting again will be a huge work. This issue is happening frequently currently.

2. While editing the confluence page, suddenly my page gets hanged up showing the restoration issue and it does not allow me to publish my work. The only workaround is to close the page and re-edit. In this action, I lose all my previous work on the page.

I request you to please look into the issue urgently as we publish all our content on the Confluence page only.


1 answer

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Dan Breyen
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Jul 12, 2023

Hi @Meenakshi Razdan I found a similar issue on Atlassian's Jira site at CONFCLOUD-73527 

Not sure if this could be your issue or not.  I would suggest opening a support ticket at (click contact in upper right corner) and they could look into this further for you.

Looks like Jira previously had a similar issue too.

Hope that helps.

Bharath Kumar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 21, 2023

Hey @Meenakshi Razdan
Could you please raise a case with Atlassian support? The issues need looking into, especially the second one. 

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