Our company did a trial Cloud migration from a locally hosted server 3 months ago using a trial license. We're ready to do a real migration.
1. Old users/emails. Our company changed email domain names. Is there a way to delete old/existing users, and can I do them in bulk? I don't see any options as a site Admin.
2. Old contents. Do I need to delete all the contents first or can they be overwritten?
On question #1, there were 2 parts.
Part 1, deleting existing users.
To delete individual users, go to the Administration-User Management->Users screen. Under the Actions column, click on that user's "Show details" link. It will take you to the user's details screen. On the upper right corner, there is a "Login as user" bar;to the right of it is a 3-dot menu. Click on the 3-dot menu and a drop down menu allows the option "Remove user". Select "Remove user".
Part 2, delete in bulk. I did not try the suggested REST API. I did manually as there were only a dozen users.
On question #2, deleting old contents.
I'm migrating from a local server and most Confluence pages are usually static. The Spaces names and page names usually do not change. If you don't delete the old spaces on the Cloud destination from the previous trials, the keys collide and it won't allow it. The solution is to go to the Cloud site.
Go to the Confluence Site Administration page and click on Space Permissions. Click on the Space you want to delete. Click on Space Settings (gear icon). The next page will offer a Delete Space tab. Click it and confirm!
I will post screenshots once I figure a way for Atlassian to let me paste screen shots. Good luck.
Thank you for providing more background on your issue. By the way, if you ever want to attach images on Atlassian Community, you can do so from the Insert Photos option:
A migration issue from Server to Cloud is best handled by our migration team. There's only so much I can help you with here, but via the support portal we can receive files from you and share more detailed information that is specific to your instance.
I'm going to request that you go ahead and create the ticket as I recommended in my original reply. You can do so by going to support.atlassian.com and then click Migration Support:
Once you raise that ticket, please let me know, and I can go ahead and add my own notes for us to continue from there.
Thank you for your help!
Welcome to the Community and I'm so sorry for the delay. I just found your question in the Questions for Confluence sub-category so I've moved it to the general Confluence forum now.
👋 Hello Community! My name is Stephanie Zhang, and I’m a product manager on the Confluence cloud team. Today, I’m excited to announce the rollout of Presenter Mode : a ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events