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Comala Document Management: Cannot see approved version

Edited

 

Hi,

I use Comala Document Management for Confluence Cloud. I have created a custom workflow. The workflow itself works. But I don't see the link "approved version" anymore, which is normally always at the top of the page. Does anyone have any idea what the problem is? Here is my WF:

{
"name": "Mein Workflow",
"id": "custom",
"HTMLdescription": "",
"states": [
{
"name": "Draft",
"transitions": {
"select": [
"In Review"
]
},
"colour": "#FFAB00",
"approvals": []
},
{
"name": "In Review",
"colour": "#ffab00",
"taskable": true,
"approvals": [
{
"name": "Freigabe",
"assignable": true
}
],
"transitions": {
"approved": "Final",
"rejected": "Abgelehnt",
"updated": "Draft"
}
},
{
"name": "Abgelehnt",
"colour": "#FF5630",
"taskable": true,
"transitions": {
"updated": "Draft"
}
},
{
"name": "Final",
"colour": "#14892c",
"taskable": true,
"final": true,
"transitions": {
"updated": "Draft"
}
}
],
"triggers": [],
"description": ""
}

Kind regards,

Ben

2 answers

0 votes

Hi @Ben ! I have just come across this same issue. I wanted to know where to find previously approved pages (Those pages that have gone through a workflow process). Clicking on revision history does not show this. Was your issue resolved? Wanted to know if there was a way. Thanks!

Denise

Hi Denise,

A few checks that could help, please:

  • Could you also check (or your Space Admin) if the workflow design has the "Final" flag on for the state that you consider the last one?
  • If so, could you check if the version number of your document has changed since the last time the document was under the final state of the workflow.
  • If anyways the issue persists, would you mind creating a ticket in our support portal and we can provide you better help there? https://support.comalatech.com

Best regards
Elena Cantero

0 votes

Hi @Ben ,

 

Sorry you're running into an issue with Comala Document Management. Just to confirm, you're missing the "view approved" link that will sometimes appear next to the workflow status?

The "view approved" will only appear on a page that has been through the approval process at least once, and then is edited so that it needs to be approved again. The page also must not be in the final approved state; otherwise the currently shown version is considered the approved version. Can you confirm that your test page has been through the approval process at least once, and then edited again to restart the approval process? 

Hi @Mike Rink,

thanks for your answer.

Yes, test page run through approval process and was then edited again. It's now again in status "draft", but "view approved" link is missing.

Kind regards,

Ben

Like Denise Mejia likes this

Hi @Ben ,

Thanks for the response. Unfortunately, it seems like this issue will be difficult to resolve inside the Community Forum. Would you mind creating a ticket in our support portal and we can provide you better help there? https://support.comalatech.com

Best regards
Mike Rink
Head of Product
Comalatech 

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