Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Chinese garbled issue

Hi All,

When I imported a whole external space to a confluence, occur Chinese garbled issue, but I imported this external space file to another, eveything is ok.

Does anybody know how to fix this issue.

Thanks a lot in advance.


1 answer

0 votes
Diego Atlassian Team Apr 30, 2020

Hello @13287561406 !

As I understand, you have restored a space backup into your Confluence instance the multi-byte (Chinese) text within it is not displayed as expected. The platform where this is happening is not really clear, though.

If my assessment is correct, this is a known issue in Confluence Server. You can check our documentation about it here:

Since we are not sure about where this is happening, let me ask you a few questions:

  1. From where was the backup taken, Confluence Cloud or Confluence Server?
  2. Where was the backup restored, Confluence Cloud or Confluence Server?
  3. Would it be possible for you to share screenshots of the issue with use?

When taking the screenshots, be sure not to disclose any sensitive information with it. Our community is an open space and everyone can see everything posted here.

If you want more information on how to discern our Cloud platform from our Server one, you can take a look here:

Let us hear from you!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Admins, notify your Jira instance of system-wide changes with the new admin announcement banner

Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across their  Jira Cloud instance.  ...

812 views 17 21
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you