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Ok, you'll need to log into the Atlassian account system with that account and amend the display name for it.
Quick link is https://id.atlassian.com/manage-profile/profile-and-visibility (assuming you're already logged in)
Atlassian accounts belong to the person who created it, not the admins of a site.
Atlassian accounts can be "claimed" by organisations when the organisation owns the domain (In my case, I have an Atlassian account owned by Adaptavist, which our admins can make changes to, but my main Atlassian account is mine, I'm the only owner of it)
So the next question is now "do you own the account?". If you do not, then, no, you can't make changes to other people's things without their permission.